In this story
Where: Stories → Live scores
Open this page: admin.<your-site>/m/live-scores (replace <your-site> with your site address)
Before you start
- This is an add-on. If the menu lists it under Add more features, see Choose a plan.
- Connect a sports data service first. If the page says "No sports data service is connected yet.", tap Connect your sports data service. See Live scores data.
Steps
- Open Stories → Live scores.
- Open the Competitions tab. Type a name in Find a competition (for example Premier League), pick a Sport and tap Search.
- Tap Follow on each competition you want. The line "… of … competitions followed" shows how many your plan allows.
- Open the Matches tab. Fixtures of followed competitions appear here within a day.
- Use Show to pick All matches or one status. On a match, tap Follow live to update it live. It then shows Following live.
- To fix a score, tap Edit score. Change Status, the scores, Time or over or Result, then tap Save.
- To link a story under the match, type its number in Linked story number and tap Save.
- When the service is right again, tap Resume feed and confirm.
- Open the Settings tab to pick the service for each sport and how your site shows scores. Tap Save score settings.
Good to know
- What you edit by hand stays as you typed it. The match shows Edited by hand until you tap Resume feed.
- Followed competitions get fixtures and tables once a day, and again before each match.
- Your plan sets how many matches you follow live at once, how many competitions you follow, and how often live updates can run. The Settings tab shows these limits.
- Follow live matches of followed competitions by themselves follows live matches for you, up to your limit.
- Main competition (shown first) puts one competition at the top of your site.
- How often readers' pages check for new scores (seconds) takes a number from 5 to 300. Readers get scores from your site, so this uses none of your service's calls.
- Turn on Show team logos only if your sports data plan allows logos on your site.
- Basic plans of sports data services update every few minutes, for one or two matches. Ball-by-ball or minute-by-minute needs a paid plan from your service.
- To score local matches yourself with no service, use Match centre.
Common problems
"No matches yet. Follow a competition and its fixtures appear here within a day." Why: You don't follow a competition yet, or its fixtures have not arrived. Fix: Tap Choose competitions, follow one, and check again later.
"Your plan follows up to … matches live at the same time. Stop following one first." Why: You reached your live limit. Fix: Tap Following live on a finished match to stop it, then follow the new one.
A match says "Not updating since …". Why: The service did not send new figures. Fix: Check your service on Data providers. Meanwhile, use Edit score.
"This service does not give scores for that sport." Why: The service you picked in Settings has no data for that sport. Fix: Pick another connected service for that sport, or None.
Questions
Frequently asked questions
Can I correct a wrong score?
Yes. Tap Edit score, change it and tap Save. The feed does not overwrite your change until you tap Resume feed.
Does Keynate pay for the sports data?
No. You sign up with the sports data service and pay them directly.
Do readers' page refreshes use up my service calls?
No. Readers get scores from your site, never from the service.