How do I review Keynate or withdraw my review?
When your site has been live for 7 days, Keynate emails you a review link once. Rate Keynate, then see or withdraw your review under Account, My review.
Your Keynate account
How do I change my password or add Google sign-in?
Open Account. Under Password you change or set your password. Under Sign-in methods you connect or disconnect Google and other sign-ins.
Why does Keynate ask me to confirm it's me?
Before a sensitive change, Keynate asks you to confirm it's you with your password, Google or an email code. Then it won't ask again for 10 minutes.
How do I invite my team to help with my sites?
Invite people to your Keynate account. Pick a role and which sites they can reach. Remove them any time.
How do I accept a team invitation?
Open the link in the invitation email, sign in with the invited email address and accept. The shared sites then appear under My sites.
How do I turn on two-step verification?
Two-step verification asks for a code from an authenticator app after your password. It is optional. Save your recovery codes in a safe place.
How do I delete the data from my connected social accounts?
Remove a channel in your News admin to delete its stored token. Or ask for deletion by email. Keynate confirms within 7 days and finishes within 30.
How do I create a Keynate account?
Sign up with your email and a password, or with Google. Then confirm your email with a 6-digit code.
How do I log in to Keynate?
Log in with your email and password, or with Google. If two-step verification is on, also enter the 6-digit code from your authenticator app.
Where are Keynate's terms and policies?
Links and one-line summaries of each policy page on keynate.com. The policy pages are the official text.
Which emails will I get about my site, and can I turn them off?
Keynate emails you when a site has a problem and again when it is fixed. You can mute some kinds. The ones important for your readers are always on.
What if I forgot my Keynate password?
Ask for a reset link on the Log in page. The link works for 30 minutes. A new password signs you out on all other devices.
How do I see where I'm signed in and sign out a device?
Your account page lists every device that is signed in. Sign out one, or all others, if you don't recognise it.
How do I delete my Keynate account?
Deleting your account erases your profile and sign-in methods after a 7-day grace period. You cannot delete it while one of your sites is live.
How do I change my account email?
Enter a new address in your account. Keynate sends a confirmation link to it. Your email changes only after you open the link.