How do I give a reader their money back?
Open the order, press Refund, choose how much and why, and confirm it's you. Your payment company sends the money back to the reader.
Readers
How do I see how my paid readers are doing?
See paying subscribers, monthly income, new and cancelled subscribers, and a day-by-day chart.
How do I see who pays me, and cancel or refund a subscription?
See readers who pay or are on a free trial. Open one for their payments, to stop renewal, cancel now or refund the last payment.
How do I check my payments match?
Every night we compare your orders with your payment gateway. Missed messages are fixed automatically; mismatches are listed here for you to review.
How do I see and manage the readers on my site?
See people who made a reader account, open one to see sign-in methods and access, and block or unblock them. Contact details stay hidden until you show them.
How do I create a plan readers can subscribe to?
Create plans with a price, how often readers pay, a free trial and what they get. Archive a plan when you stop selling it.
How do I see payments readers made and refund one?
See every payment readers made on your site, newest first. Open one to see its details, download the invoice or give a refund.
How do I create a discount code for my readers?
Create codes that give readers a percent or fixed amount off. Choose the plans, the maximum uses and the last day.
Who can comment, and when do comments close?
Set when comments close on a story, how long readers can edit, how many links are allowed and whether readers under 18 may comment.
How do I turn comments on or off?
Turn comments on for new stories or only where you switch them on. Story pages have a switch for each story too.
How are comments checked before readers see them?
Hold every comment for review, show first and check later, or use no checks. Blocked words are always held.
How do I set the rules for comments?
Decide who can comment, how comments are checked and when they close. Only the site owner can change these settings.
How do I block words in comments?
Add words you do not want in comments and choose whether such comments are held for review or sent back to the reader.
What does Blocked by readers mean?
Readers can block a commenter to hide their comments for themselves. Commenters blocked by many readers may need a look.
How do I ban or mute a reader?
Stop a reader from commenting, or hold all their comments for your check. Lift it to let them comment again.
How do I approve or remove reader comments?
Check what readers write under your stories. Approve the good ones, remove the rest, and ban or mute repeat offenders.