How do I check if Keynate is working right now?
The status page at keynate.com/status shows if the website, platform, help center, blog and customer site network are working.
Site problems
My update did not finish and my site went back to the old version
A rolled-back update is safe. Your site stays on the version before and nothing is lost. Here is what each message means and what to try next.
I published a story but readers can't see it
Check the story's status, a schedule or embargo, the publishing checklist, the section and language, and whether your whole site is public.
My site shows a "coming soon" page, a maintenance page, or does not load
Find out why visitors don't see your stories. Check site visibility first, then your subscription, a running update, your domain, and your server.
Google or Bing doesn't show my site or my stories
Check that your site is public, the story is not hidden from search and is in the sitemap, and connect Search Console. Indexing can't be forced or promised.
My site search can't find a story that I published
Check search health, rebuild search if stories could not be added, and check that the story is published and not embargoed.
My images won't upload, or upload and then show as failed
Check the file type, the size, your photo storage and your connection. Each upload message tells you what to fix.
Emails from my site are not arriving (sign-in codes, receipts, replies)
Check that an email provider is connected, send a test, fix your sending domain records, look in the delivery log, and check blocked addresses.
I can't sign in to my site admin
Fix a wrong password, a two-step code that fails, a lost phone, an expired invite, a company sign-in problem, or a locked-out owner.
My Android or iOS app needs a rebuild, or push alerts don't reach it
Apps are built and managed in Keynate Console. Your site admin tells you when a rebuild is needed, for example after push set-up or a site language change.
The AI assistant says it can't help, is switched off, or has run out
Match the AI message to its cause: a missing key, a refused model, an empty AI account, an AI rule that switches AI off, or a limit. Each has a fix.
The ads on my site are not showing
Check that ads are on, your AdSense or Ad Manager details are right, each slot is on and mapped, ads.txt is set, and your site is public with consent set up.