How do I review Keynate or withdraw my review?
When your site has been live for 7 days, Keynate emails you a review link once. Rate Keynate, then see or withdraw your review under Account, My review.
Account & security
How do I change my password or add Google sign-in?
Open Account. Under Password you change or set your password. Under Sign-in methods you connect or disconnect Google and other sign-ins.
Why does Keynate ask me to confirm it's me?
Before a sensitive change, Keynate asks you to confirm it's you with your password, Google or an email code. Then it won't ask again for 10 minutes.
How do I make a role that can write but not publish?
Make your own team roles from the permissions that exist, for example a video editor who uploads media but can't publish. Owner-only powers never go in.
How do I invite my team to help with my sites?
Invite people to your Keynate account. Pick a role and which sites they can reach. Remove them any time.
How do I accept a team invitation?
Open the link in the invitation email, sign in with the invited email address and accept. The shared sites then appear under My sites.
How do I turn on two-step verification?
Two-step verification asks for a code from an authenticator app after your password. It is optional. Save your recovery codes in a safe place.
How do I delete the data from my connected social accounts?
Remove a channel in your News admin to delete its stored token. Or ask for deletion by email. Keynate confirms within 7 days and finishes within 30.
Which roles should have to use two-step sign-in?
Pick the roles that must use two-step sign-in. We recommend at least Owner and Admin.
How do I require two-step sign-in for my team?
Choose which roles must use two-step sign-in, how many days they get to set it up, and see who has it on.
How do I invite someone to my team?
Send an invite link to a new team member, copy it once, and cancel it if you change your mind.
How do I add people to my team?
Invite writers and editors, give each person a role, limit them to sections, and turn accounts off when someone leaves.
How do I give roles from my provider's groups?
Map a group at your provider to a role here. The first match wins. Nobody becomes an owner this way.
How do I connect my sign-in provider?
Pick the provider, enter its address, client ID and secret, and register the redirect address in your provider's app.
Which email domains can use single sign-on?
Only people whose work email is in your allowed domains can sign in this way.
How do accounts get created with single sign-on?
Create accounts automatically on first sign-in, or require single sign-on for everyone except owners.
How do I let my team sign in with a company login?
Connect Google Workspace, Microsoft Entra ID, Okta or another OpenID Connect provider so your team signs in with their work account.
How do I set up two-step sign-in?
Add a free authenticator app on your phone so that you enter a 6-digit code after your password. It takes about 2 minutes.
How do I sign in with my company login?
If your owner connected a company login, use the Sign in with button. You come back to the admin once your company login finishes.
How do I sign in to my admin?
Sign in with your email and password. If two-step sign-in is on, you also enter a 6-digit code. Company login works if the owner set it up.