How do I bring my site back to an earlier day?
Pick a backup, confirm, and your stories, pages and settings go back to that day. A safety backup is made first so you can undo it.
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How do I back up my photos and videos?
Normal backups do not hold photos and videos. Add Photo & video backup to save them too, and see how much space is used.
How do I download a backup of my site?
Ask for a ZIP file of any backup. Keynate emails you when it is ready, and it stays available for 24 hours.
How does Keynate protect my site and data?
Your own server, HTTPS, daily encrypted backups, updates only with your OK, and checks on the server. How to report a problem.
Why does the price depend on my country?
Prices are set per country and stay fixed for the whole checkout. India sees rupees with GST included. Other countries see US dollars or their own currency.
How do I switch my site to another template?
Preview and publish another look from your admin under Settings, Change template. Your stories, pages, menus, logo and colours move with you.
What if I can't sign in to my site admin?
The site owner can get a one-time link to choose a new password, or ask to reset two-step sign-in. Both are on the Your admin card.
What can each team role do?
Owner, Admin, Editor, Reporter, Copy editor, Photo editor, Contributor and Legal reviewer. See who can write, publish, manage settings and money.
What should I do in the first hour after I get my site?
A short checklist: sign in, finish branding, check your address, write and publish a first story, connect payments and email, and invite your team.
How is the News admin laid out?
The admin menu has eight sections: Home, Stories, Newsroom, Media, Readers & money, Growth, Trust & legal and Settings. A quick tour of what each one is for.
How do I set up a travel, food and hospitality site?
What you get on a Travel, Food and Hospitality site, which sections and story starters are ready, and why last-checked dates matter.
How do I set up a technology, AI and gadgets site?
What you get on a Technology, AI and Gadgets site, which sections and story starters are ready, and how to write how-to guides and explainers.
How do I set up a help centre and product docs site?
What you get on a Help Center and Product Docs site, three starting points, and the first tasks, from hubs and topics to feedback and status.
How do I set up a sports and fitness news site?
What you get on a Sports and Fitness site, which sections and story starters are ready, and how scores and live coverage work.
How do I set up a science and environment news site?
What you get on a Science and Environment site, which sections and story starters are ready, and how to write explainers and study reports with clear sources.
How do I set up a local or hyperlocal city news site?
What you get on a Local site, which sections and story starters are ready, and the first tasks, including civic alerts and public notices.
How do I set up a government and private jobs portal?
What you get on a Jobs site, which sections and story starters are ready, and how recruitments, stage updates and official links work.
How do I set up a health, wellness and medical information site?
What you get on a Health, Wellness and Medical site, which sections and story starters are ready, and how reviewers and the medical disclaimer work.
How do I set up a general news and current affairs site?
What you get on a General News and Current Affairs site, which sections and story starters are ready, and the first tasks to do before you go live.
How do I set up an entertainment, movies and lifestyle site?
What you get on an Entertainment, Movies and Lifestyle site, which sections and story starters are ready, and how to label sponsored posts and photo credits.