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How do reader comments and moderation work?

In this story

Where: Readers & money → Comments

Open this page: admin.<your-site>/comments (replace <your-site> with your site address)

Steps

  1. Open Settings → Site & brand → Add features. The page is called Features.
  2. Find Reader comments under For your site. If it is not there, open Other niches. Tap Switch on (or Show in my admin). When it shows On, it is ready.
  3. If it shows Needs and a plan name, your plan does not include it yet. See Choose a plan.
  4. Open Readers & money, then Comments.
  5. Approve the good ones and remove the rest. Give a reason; the reader does not see it, but it is kept in your activity log.
  6. Open Comment settings to choose who can comment and how comments are checked.

Good to know

  • Comments can close automatically some days after publishing. 0 means never.
  • Readers who are muted have their comments held until you approve them. Banned readers cannot comment at all.
  • Only the site owner can switch features on. Others see: "Only the owner can add features. Ask the owner to switch one on."

Common problems

I cannot find Reader comments in my admin. Why: The feature is off or not yet installed. Fix: Open Settings → Site & brand → Add features and tap Switch on or Show in my admin. If a screen says "This feature is switched off. The owner can switch it on in Features.", ask the owner.

Questions

Frequently asked questions

Do I have to approve every comment?

No. Hold every comment, only those from new readers, or let trusted readers post at once.

Can I switch comments off for one section?

Yes. Turn comments on or off for the whole site or per section, and per story.

How do I stop bots?

Turn on the human check in reader sign-in settings.

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