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How do I approve or remove reader comments?

In this story

Where: Readers & money → Comments

Open this page: admin.<your-site>/comments (replace <your-site> with your site address)

Before you start

You need permission to moderate comments. Comments must be on, see Comment settings.

Steps

  1. Open Readers & money, then Comments. The Check comments tab opens first.
  2. Choose a list: Waiting, Reported, Spam, Approved or Rejected.
  3. On a comment, tap Approve or Reject. Other actions you may see are Delete, Restore, Mark as spam, Not spam, Keep it and Mark as checked.
  4. To act on many, tick Select this comment or Select all, and use the bar at the top.
  5. To open the full details, tap Show details.

Good to know

  • On a phone, swipe a comment right to approve it and left to reject it.
  • You can filter with Search in comments, Only one story and Only one reader.
  • A card shows the story, how many reports it has, and "Blocked words found" if any.
  • The other tabs are Rules (comment settings), Blocked words and Banned readers.
  • Ban or mute this reader opens a sheet to stop a reader. See Banned readers.
  • When you reject or mark spam you can enter a Reason. The reader does not see it. It is kept in your activity log.
  • Comments from the app store reviewer sign-in (badge Store reviewer in Readers) always wait here for your check.
  • The server decides what is allowed. Each card only offers actions that make sense for its state.

Common problems

  • "We couldn’t load the comments. Check your connection and try again." Tap Try again.
  • "… done, … could not be changed." Some comments had already changed. Reload and try again.

Questions

Frequently asked questions

Can I act on many comments at once?

Yes. Select them, then use the bar.

Does the reader see my reason?

No.

Feedback

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