In this story
Where: Settings → Advanced → Software update
Open this page: admin.<your-site>/settings/updates (replace <your-site> with your site address)
Before you start
- Owners, admins and editors can see this page. Only the site owner can install, schedule or undo updates.
- Every update needs your choice, except critical security fixes. You get a message in your admin when one is ready.
Steps
- Open Settings → Advanced → Software update.
- Read the top line: "An update is ready" or "Your site is up to date."
- Install or schedule an update. See How do I install an update?.
- Check Installed versions and Maintenance window further down.
- Open History to see past updates and to undo one.
Good to know
- The page shows when it last checked, and whether it is Connected to Keynate.
- If your site cannot reach Keynate, the page says "Can't reach Keynate right now. Your requests are kept and sent when the connection is back."
- Demo sites update automatically.
- Every update has an automatic undo if the health check fails: "The update didn’t pass the health check, so your site went back to the previous version. Nothing was lost." See My update was rolled back.
- Your customizations lists the changes you or the AI made to your site's design or code, and whether each one is Kept, Will be re-applied or Needs a look. A backup is made first, and this list never blocks the update.
- Needs your review shows when you changed a part that the update also changes. For each part choose Keep my version, Use Keynate’s version (your change is saved as a draft you can restore) or Re-apply my change with AI. Nothing is lost.
- After an update, Undo this update works for a limited time ("You can undo it until …"). Critical security updates can’t be undone with one click.
- If your newsroom is busy (a live blog is running or a story was just published), the update waits a few minutes.
Common problems
- "We haven't checked for updates yet. This page fills in as soon as your site connects to Keynate."
- "Only the site owner can install, schedule or undo updates."
Questions
Frequently asked questions
Do I have to update?
Optional updates wait for you. Critical security updates can't be skipped, but you choose the time.
Will I lose my work?
No. We take a backup first. If anything fails the health check, your site goes back automatically.