How do I install, schedule or skip an update?

Where: Settings → Advanced → Software update

Open this page: admin.<your-site>/settings/updates (replace <your-site> with your site address)

Before you start

• You must be the site owner to act. Others see the card only.

Steps

1. Open Settings → Advanced → Software update.
2. On the card, read What's new, What gets updated, Expected downtime and the note "Automatic undo if anything fails".
3. Choose one:
   • Update now. Confirm "Update now? We take a backup first. If anything fails the health check, your site goes back automatically."
   • Schedule. Pick a Day and Time inside your maintenance window, then press Schedule.
   • Remind me tomorrow or Remind me in 3 days.
   • Skip this update.
4. While it installs the card says "Updating… Your site stays online."
5. When done: "Update finished. Your site is running the new version."

Good to know

• Classes: New features, Recommended, Important, Critical.
• Critical updates cannot be skipped. If you don't pick a time, they install in your maintenance window.
• If your newsroom is busy (a live blog is running or a story was just published), the update waits a few minutes.
• If you changed parts that the update also changes, the card says Needs your review. For each part choose Keep my version, Use Keynate's version or Re-apply my change with AI. Nothing is lost.
• Some updates are marked "Keynate has paused this update for now. Nothing to do on your side."

Common problems

• "The last attempt didn't finish, so your site was left exactly as it was. Nothing was lost. You can try again."
• "Choose what happens to your changes first." Answer the review choices before updating.

Questions

Related

• Software update
• Update history and changelog
• Maintenance window