In this story
Where: Settings → Site & brand → Your web address
Open this page: admin.<your-site>/settings/domain (replace <your-site> with your site address)
Before you start
- Only the site owner can change the web address. Others can look at the page.
- To use your own name, you first need to own it. See Connect your domain.
Steps
- Open Settings → Site & brand → Your web address.
- Read Your address now. The chip says Working, Free address, Connecting, Not working, Not set up or Couldn't check.
- If it says Free address and you want your own name, press Add your own domain. keynate.com opens in a new tab.
- Follow the steps there. We set it up for you.
- Come back and press Check again. Last checked shows the time.
- When the chip says Working, visitors reach your site at your own name. They see a padlock, so their connection is private.
Good to know
- Connecting usually takes up to an hour. You don't need to do anything.
- If it is still not working after 2 hours, press Contact support.
- Not working means your address stopped working. Press Fix it on keynate.com.
- Press Manage on keynate.com to change the name or see its status.
- A name like yourname.com is easy to remember and makes readers trust your site.
Common problems
- "Only the site owner can change the web address." Ask the owner to do it on keynate.com.
- "We couldn't check just now. Try again in a minute." Press Check again in a minute.
- Still waiting after 2 hours. See Domain status and Domain problems.
Questions
Frequently asked questions
Do I have to buy a domain?
No. Your Keynate address works for free. A domain of your own is optional.
Will my old address stop working?
See Change your domain before you switch.
Do I need to know about DNS?
No. Keynate guides you step by step and sets it up for you. If a step is needed at the company where you bought the name, the guide shows you where.
Where do I pay for the domain?
Where you buy it. Keynate does not charge you on this page.