Where do I see my plan and when it renews?

Where: Settings → Site & brand → Plan & billing

Open this page: admin.<your-site>/settings/plan-billing (replace <your-site> with your site address)

Before you start

• You need the permission to manage the site.
• Only the site owner can renew or change the plan. Other people see the page but not the buttons.
• Buttons open keynate.com in a new tab. Sign in there if it asks.

Steps

1. Open Settings → Site & brand → Plan & billing.
2. Read the card Your plan. It shows the plan and a status: Paid, Payment due, Paused or Demo.
3. Look at Paid until. Renew before that date.
4. Press Renew to renew. Press Change plan or Add features to change what you have.
5. Press Invoices and payment details to see your invoices.
6. Read Paid features you have to see what works on your site today.
7. Look at the Usage card to see your storage and emails. See Usage and limits.

Good to know

• Payment due. Renew now to keep editing and publishing. Your site stays online.
• Paused. Renew to edit and publish again. Readers can still read your site.
• Demo. This is a demo site. Every feature is on so you can try it.
• Couldn't check. We couldn't check your plan just now. Your site stays online. Contact us if this stays.
• If you use only what is included free, the page says so, and you can add more any time.

Common problems

• I don't see the Renew button. Only the owner sees it. Ask the owner to renew on keynate.com.
• The page says it couldn't check my plan. Wait a minute and reload. Your site is not affected.
• I paid but it still says Payment due. Reload the page. If it stays, contact support from the same page.

Questions

Related

• Renew your site
• Change your plan
• Usage and limits
• Invoices and receipts