In this story
What you see
- A card for each site, with its name, a preview, its address, the product and the look.
- A status chip: Setting up, Ready — add your address, Live, Taking a moment, Refunded, Cancelled or Ended.
- If a renewal is unpaid the chip changes to Payment due, Read-only: renew, Suspended: renew or Ended. The card then shows a Pay now button. What does read-only or suspended mean?
- Otherwise the card shows when the site renews.
- A line like "[template] is available" when a paid look is ready for you to publish in your admin (Settings → Site & brand → Change template).
- Continue launching … if you left an order half-finished. Your choices are saved.
- Launch another site at the top. With no sites it says Launch your first site.
Open a site
Tap the site's name or Open. The site page has cards for:
- Your website and Your admin (open your admin)
- Next steps, Addresses and Plan
- Language, Usage & cost, Site health
- Software update and Recent activity
Common problems
- "We can’t find that site." It may belong to another account. Sign in with the account that owns it.
- "Launching opens soon" / "We can’t reach our servers right now." Try again in a moment. Your choices are kept.
- A site is missing. Check you signed in with the right account.
Questions
Frequently asked questions
Where do I report a problem?
Use Report a problem on any site page. How do I get help?