In this story
Before you start
- You are the site owner. Only the owner can restore.
- Your site is running.
Steps
- Open My sites and choose your site.
- Press See backups.
- Find the day you want in Your backups. A row must say Ready to restore.
- Press Restore this backup.
- Read the box. It tells you what goes back, and that stories or changes you made after that day are taken off your site.
- If you also want your photos and videos from that day, tick Also bring back photos and videos from that day.
- Press Yes, restore my site. To stop, press Keep my site as it is.
- Wait. It usually takes a few minutes. Your site may be unavailable for a short time. Keynate emails you when it is done.
Good to know
- First Keynate saves a safety backup of your site as it is now. It is in your list as Safety backup before a restore.
- To undo a restore, restore that safety backup.
- Your site is not changed if the restore fails.
Common problems
- "A restore is already running." Wait until it finishes.
- "This backup can't be used." Choose another day.
- "Your site is getting a Keynate update first." Try again in an hour. Nothing was changed.
- "That took a little long." Press the button again.
- Photos and videos did not come back. They stay as they were. Try again from the list. Photos are in backups only with Photo & video backup.
Questions
Frequently asked questions
Will I lose stories written after that day?
They are taken off your site but stay in the safety backup.
Can I undo a restore?
Yes. Keynate first saves a Safety backup before a restore. Restore that backup to go back.
Will my site be offline?
It may be unavailable for a short time. It usually takes a few minutes, and Keynate emails you when it is done.
What if the restore fails?
Your site is not changed.