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How do I ask for a payment gateway that is not listed?

In this story

Where: Settings → Readers & money → Connections → Payments

Open this page: admin.<your-site>/settings/connections/payments (replace <your-site> with your site address)

Steps

  1. Open Settings → Readers & money → Connections → Payments → Request a gateway.
  2. Type the Gateway name, for example Mercado Pago, Paystack or Mollie.
  3. Choose the Readers' countries, or Worldwide.
  4. Explain Why do you need it? Say how your readers like to pay and roughly how many payments you expect.
  5. Press Send request.
  6. Follow it under Your requests. The status is Received, Planned, Available or Not planned.

Good to know

  • Each request shows when it was sent and whether Keynate has it, or "Waiting to be sent to Keynate".

Common problems

  • "Razorpay, Stripe and PayPal are already built in. Connect them on the Connections tab."
  • "Choose at least one country."
  • "You have sent many requests recently. Try again tomorrow."

Questions

Frequently asked questions

Will my gateway be built?

The status tells you. "Planned" means it is on the list. "Not planned" means it is not.

Does a request switch anything on?

No. Nothing is bought or switched on automatically.

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