How do I see what readers found helpful or could not find?
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Stories
How do I set up help hubs and topics?
A hub is a top-level section for one product or service. Its sub-sections are the hub’s topics. Add a Still need help? panel with your contact details.
Which exam stages need an update?
Stage updates lists admit cards, answer keys and results whose expected date has passed but are still marked as not out.
How do I add an exam?
Add the exam name, conducting body, official website, important dates and official links. Publish it when it is ready.
How do I edit an exam and its stage pages?
Open an exam to change its dates and links, mark a link Out, or add public pages for stages, such as an admit card page.
How do I post an admit card, answer key or result?
Add stage posts an admit card, answer key or result in one go: pick the recruitment, add the official link, and publish.
How do I manage exams and recruitments?
The Exam hub lists exams with important dates, admit cards and results. Links go to the official site only.
How do I import a Word document or export a story?
Import a .docx file into the editor, or export the story as Word or PDF. Images in the Word file are uploaded for you.
How do I add video, audio or a file to a story?
Use Insert, then Video, Audio or File. Pick the file from your media library. YouTube and Vimeo links work as embeds without any extra feature.
How do I use the editor toolbar and menus?
The editor has a menu bar (File to Help), a toolbar, a slash menu and a text bubble. You can choose which toolbar groups show.
How do I add a table to a story?
Insert a table, add rows and columns, turn on a header row, merge cells and delete parts from the Table menu.
How do I add a table of contents to a story?
A table of contents is built from the story’s headings when readers open it. Choose the title and which heading levels to include.
How do I add a summary box or key points?
A short summary near the top helps readers and AI answers. Add a Summary box for a quick answer and Key points for a few takeaways.
How do I add a shared block or a poll to a story?
Insert a shared block you wrote once, such as a disclaimer, or a poll or form from Growth. Changes to a shared block update every story that uses it.
How do I set a story’s search title, description and web address?
Open More Google and sharing options in the story editor to set the web address, SEO title, meta description, focus keyword and social cards, with a preview.
How do I make a scrollytelling story?
Scrollytelling shows steps with an image as readers scroll. Add steps, give each an image and text, and pick the layout.
How do I see or restore an earlier version of a story?
The Versions panel lists every save and step. Compare a version with the story now, or restore it. A restore is saved as a new version.
How do I add a quote or a pull quote?
Use Quote for words someone said and add who said it. Use Pull quote to highlight a line from the story.
How do I publish or schedule a story?
Fill the Ready to publish items, then tap Publish story. To go live later, open More actions and choose Schedule. Reporters send stories for review.
How do I show different steps for each device with platform tabs?
Platform tabs show steps per device, such as iPhone, Android or Windows. Use 2 to 6 tabs.