How do I set up help hubs and topics?

Where: Stories → Hubs & topics

Open this page: admin.<your-site>/niche/help/hubs (replace <your-site> with your site address). In the menu it sits under More.

Before you start

• This is used by support-centre sites. Included in some plans: see your plan on keynate.com.

Steps

1. Open Stories then Hubs & topics.
2. Tap New hub. Pick a top-level Section that has no hub yet.
3. Fill the Name, Icon (Material name), Short description, Audience and Order. Tick Show to readers when ready.
4. Under Still need help? panel add the Support e-mail, Phone, Phone hours, Your chat page (https) or Your contact page (https), and a Short note.
5. Tap Save.

Good to know

• A hub shows how many topics it has. Edit topics in Sections & tags.
• Removing a hub keeps the section and its articles.
• A chat widget is not part of this panel: it only links to your chat page.

Questions

Related

• Help insights
• Sections & tags
• Menus