In this story
Before you start
Have your billing address and, for a business invoice, your GST number (GSTIN) ready.
Steps in India
- On Check and pay, open Invoice details.
- Choose India as Billing country.
- Choose your state under Choose your state. It decides the GST on your invoice.
- Enter Address, City and PIN code.
- For a business invoice, tick I have a GST number (for business invoices) and enter the GST number (GSTIN).
- Check the price. GST is included in it on your invoice.
Steps outside India
- Choose your Billing country.
- Enter your address.
- If you buy for a business with a tax number, tick I'm buying for a business with a and your country's tax number (for example a VAT number). Enter it. It is shown on your invoice. Your business accounts for any local VAT or GST (reverse charge).
Good to know
- Your price stays the same. The billing country only decides which kind of invoice you get. It never changes the amount or the currency.
- In India you get a GST tax invoice. In Haryana (Keynate's state) it shows CGST + SGST. In every other state it shows IGST. The GST is part of the price you see.
- Outside India you get an export invoice with no Indian GST, when your payment came from abroad in a foreign currency. If Keynate can't confirm that (for example, part of the order was paid from your Keynate Wallet, or the payment came from India), you get a normal GST invoice with IGST instead. The amount you pay is the same either way.
- A refund gets a credit note. It shows the same tax as the invoice it refunds.
- A free order (for example 100% off) gets no invoice.
- If your name or address is missing, the invoice waits until you add them under Account → Billing details. It is then dated your payment day. See Billing details.
Common problems
- "That GST number doesn’t look right. Check it and try again." Check each character.
- "Please choose your state — it decides the GST on your invoice." Pick your state first.
- "This GST number is registered in a different state." The state of the GST number must match your billing state. Check both.
Questions
Frequently asked questions
Can I add the GST number after I pay?
It is best to fill it in before you tap Pay securely. You can add it later under Account → Billing details: it is used for your next invoices. An invoice already issued can't be changed. For a problem with one, raise a ticket with the invoice number.
Why is there no GST on my invoice from abroad?
Services sold abroad and paid in a foreign currency are an export. Indian law lets Keynate invoice them without GST under a letter of undertaking (LUT). The invoice says so.