What if my payment failed or is pending?

What each message means

• Payment not completed. You closed the payment window. Your choices are saved. Pay when you are ready.
• Your payment didn’t go through. No money was taken. If your bank shows a charge, it reverses by itself within 5 to 7 business days. Tap Try again, or Use another method and pick UPI, Card, Net banking or Wallet.
• Waiting for your bank to confirm… You can close the page. Keynate emails you as soon as the payment is confirmed.
• We’re verifying your payment. This is usually done within a few hours. Keynate emails you and starts setting up your site. If it cannot be verified within 24 hours, you get a full refund automatically.
• A price changed. The price moved while you looked. Nothing was charged. Check the new total, then pay.
• We’re very busy right now. Keynate cannot take new orders for a few hours. Nothing was charged. Use Email me when Keynate can take my order.
• Payments from your country open soon. Nothing was charged.
• Payments are paused for a moment. Try again in a few minutes. Nothing was charged.

Why a bank may decline

The payment window may show one of these: your bank declined the payment or card, there was not enough balance, the payment timed out, the one-time password was not correct, the payment was cancelled, or your bank could not confirm it was you. Check with your bank, then try again or use another method.

Unpaid orders

• "You already have two unpaid orders." Pay or cancel one in My sites, or wait. Unpaid orders are cancelled after a day. The page also offers Cancel the other unpaid orders and pay.
• "That unpaid order was cancelled." It expired or a choice changed. Review your choices and pay again.
• "We’re still preparing your payment." Wait a moment and try again.
• "Too many payment attempts." Wait for the time shown, then try again.

Questions

Related

• Review your order and pay
• Payment methods
• Refunds
• Contact support