How do I find or turn off a screen the AI made for me?
Custom screens are screens and widgets the AI built for you. You see where they are and decide which widgets are turned on.
Run your site
How do I give a reader their money back?
Open the order, press Refund, choose how much and why, and confirm it's you. Your payment company sends the money back to the reader.
How do I move 50 stories to a new section?
Find stories by words, tag, section or dates, see how many will change, then change them all in one go. One Undo puts them all back.
How do I use the On this page menu and the ? help?
Use On this page to jump to a part of a long screen. Use ? for a short guide, Ask AI and a link to the full article.
How do I let readers sign in to my site?
Press one button to turn on email sign-in, Google sign-in and the sign-up box. The card tells you what still waits and where to fix it.
How much image storage and email has my site used?
See your image storage and monthly emails, what happens when they fill up, and how to free up space or add more.
How do I paste the payment messages address into Razorpay, Stripe or PayPal?
After you connect a gateway, copy the address, secret code and events from Keynate and paste them into the gateway. Then paid orders show up by themselves.
How do I make a test payment before going live?
Try the whole payment with a tiny amount in test mode. No real money moves. PayPal tests are in US dollars because PayPal takes no rupees.
How does Keynate Email send sign-in codes and receipts for my site?
Every site can send sign-in codes, password resets and receipts with no set-up. See your status, change the sender and use your own domain.
How do I make my settings and design changes live?
When you change settings or design, a bar appears at the bottom. Press Publish changes to put them on your live site.
What happens to my content and my bill when I switch template?
Your content stays. A template not in your plan is bought in Keynate Console, and you pay only the difference for the days left. You can go back at any time.
How do I change the logo, colours, fonts and menus of my template?
Use the Make it yours guide for your name, logo, colours, fonts and links. Build a private preview, publish it, and go back to any earlier version.
How do I choose a template and compare it with my current one?
Pick a design that fits your kind of site, try it on your own content in a private preview, and look at it on phone, tablet and laptop before you publish.
How do I make a web story?
Make tappable full-screen stories for phones from your articles, with page-by-page stats.
How do I put a video or a social post in a story?
Add videos and posts from YouTube, X, Instagram and Facebook to a story. They load lightly so pages stay fast.
How do I build a step-by-step troubleshooter that asks questions and leads to a fix?
A troubleshooter asks readers questions and leads them to a fix article or your contact options. You write it as a tree of questions, fixes and contact steps.
What are tags and topic pages?
Tag a story with a topic and every topic gets its own page that lists all its stories.
How do I build a story collection?
Pick stories by hand on one topic, add an introduction and a note on each, such as an explainer hub or a special report.
How do I show my service status on my help site?
Show a status pill in the header and a card on the home page. Set it by hand, or read your Statuspage, Instatus or Better Stack page every 2 minutes.
Which policy and trust pages do I get, and how do I edit them?
Your site starts with editable draft pages such as Ethics, Masthead, Terms and Contact. Nothing is published until you do it.