How do I choose a new password from a reset link?
Open the reset link from your email, type a new password twice and save. You are signed out on all devices and sign in with the new password.
Account & security
How do I get back into my site as the owner?
Owners who cannot sign in can open a recovery link from their Keynate account on keynate.com and choose a new password for the site owner account.
How do I turn two-step sign-in on or off, move it to a new phone, or make new recovery codes?
Turn two-step sign-in on or off, move it to a new phone or make new recovery codes on My account. Turning it on needs your password and a code.
How do I sign out of all my other devices?
Use Sign out all other devices on My account if you lose a phone or used a shared computer. This device stays signed in.
How do I change my password, language or security?
My account shows your profile, admin language, password, two-step sign-in and signed-in devices in one place.
What do I do if I forgot my password?
Enter your email on the sign-in help page and we send a reset link. The link works once and expires in 30 minutes.
How do I create my owner account the first time?
Open the setup link from your Keynate dashboard, choose your name and password, and your admin is ready. The link works once.
How do I accept an invite to join a site team?
Open the invite link from your email, choose your name and password, and tap Join the team. Invite links work once and expire after 7 days.
How do I create a Keynate account?
Sign up with your email and a password, or with Google. Then confirm your email with a 6-digit code.
How do I log in to Keynate?
Log in with your email and password, or with Google. If two-step verification is on, also enter the 6-digit code from your authenticator app.
Where are Keynate's terms and policies?
Links and one-line summaries of each policy page on keynate.com. The policy pages are the official text.
Which emails will I get about my site, and can I turn them off?
Keynate emails you when a site has a problem and again when it is fixed. You can mute some kinds. The ones important for your readers are always on.
What if I forgot my Keynate password?
Ask for a reset link on the Log in page. The link works for 30 minutes. A new password signs you out on all other devices.
How do I see where I'm signed in and sign out a device?
Your account page lists every device that is signed in. Sign out one, or all others, if you don't recognise it.
How do I delete my Keynate account?
Deleting your account erases your profile and sign-in methods after a 7-day grace period. You cannot delete it while one of your sites is live.
How do I change my account email?
Enter a new address in your account. Keynate sends a confirmation link to it. Your email changes only after you open the link.