What do I do if I forgot my password?

Before you start

• Your site needs working email so the reset link can reach you. If it does not, see the owner steps below.

Steps

1. On the sign-in page, tap Forgot your password?. The page says Reset your password.
2. Type the email you sign in with.
3. Tap Email me a reset link.
4. Open the email and tap the link. Check your spam folder too.
5. Choose a new password on the next page. See Choose a new password.

Good to know

• The page gives the same answer for every email. It says "If this email belongs to a team member, a reset link is on its way."
• The link works once and expires in 30 minutes.
• Site owners can also recover access from their Keynate account on keynate.com. See Owner account recovery.

Common problems

• I got no email after a few minutes. The email may be in spam, or your site cannot send email yet. Ask the site owner to invite you again. The owner can recover access from keynate.com.
• The link says it is not valid any more. It was used already or it is older than 30 minutes. Ask for a new link.

Questions

Related

• Choose a new password
• Owner account recovery
• Sign in to your admin