In this story
Steps
- Open keynate.com and tap Log in.
- Enter your Email address and Password. Or tap the Google button.
- Keep Keep me signed in on this device ticked if it is your own device.
- Tap Log in.
- If two-step verification is on, enter the 6-digit code from your authenticator app, then tap Verify and log in.
No access to your authenticator app?
Tap Use a recovery code instead and enter one of the recovery codes you saved. Each code works once. Two-step verification
Good to know
- Messages you may see at the top: Password updated (log in with the new password), Two-step verification is on for this account, Your session has ended, You’re signed out.
- After a password reset, Keynate signs you out of every other device.
- Google sign-in works if the email on your Google account is verified.
Common problems
- "Check for typos, or reset your password." The email or password is wrong. I forgot my password
- "Please verify your email address to continue." Enter the 6-digit code from your email first.
- "This account is disabled. Please contact Keynate support."
- "Too many attempts. Try again in …" Wait for the time shown.
- "We’re very busy right now." Try again in the time shown.
- "Your Keynate account is connected to a different Google account." Use that Google account, or log in with your email and password.
- "Google sign-in isn’t available right now." Use your email and password.
- "That code isn’t valid." Check your authenticator app, or use a recovery code.
- "Your sign-in timed out." Start again.
Questions
Frequently asked questions
Can I log in with a code sent to my email?
The log-in page offers password, Google and the authenticator code only.
How do I stay signed in?
Keep the Keep me signed in box ticked. A device stays signed in for 30 days after you last used it, and at most 90 days after you signed in. See where you are signed in under Devices.