In this story
Incident history
The list shows the last 90 days. If nothing happened it says No problems in the last 90 days. Each entry has a state (open or fixed), a time and, sometimes, a Note from Keynate. Entries you may see:
- Your site was down. The site did not answer checks for 10 minutes or more. Keynate was alerted straight away.
- Your site was slow or partly working. For 30 minutes or more.
- Keynate lost touch with your website. Your site stopped answering Keynate's checks. It may still have been online for readers.
- Background jobs were delayed. Emails, push and scheduled posts were slower than usual.
- The secure lock (HTTPS) stopped working. The secure lock
- Daily backups did not finish. Your site kept working and older backups were kept.
- A backup check failed. The weekly test restore did not pass.
- An update was undone automatically. An update failed its health check, so your site went back to the last version. Nothing was lost.
- Storage was almost full / full. Over 90% or 95% of your server's storage. At 95%, new stories, images and backups could fail to save.
Good to know
- Keynate emails you about problems and when they are fixed. You can mute some kinds. Site alerts by email
- A banner can show on your site page while a problem is open.
- Usage and cost are on a separate page. Usage and cost
Common problems
- "Couldn’t load this right now." Tap Try again.
- My storage is almost full. Delete files you no longer need in your admin. If you need more room, raise a ticket.
Questions
Frequently asked questions
Do I need to do anything when an incident appears?
Usually not. Keynate is alerted. The entry tells you if something is needed from you.