How do I sign in to my admin?

Before you start

• Open your admin from your site page on keynate.com, or from a bookmark.
• Have your email and password ready. If two-step sign-in is on for your account, keep your phone with you.

Steps

1. Open your admin sign-in page. The page says Sign in and "Sign in to manage" followed by your site address.
2. Type your Email.
3. Type your Password. Tap the eye button to show or hide it.
4. Tap Sign in.
5. If two-step sign-in is on, the page changes to Two-step sign-in. Open your authenticator app, type the 6-digit code for your site and tap Sign in.
6. No phone? Tap Use a recovery code instead, type one of your Recovery code values and tap Sign in. Each recovery code works once.

Good to know

• If your owner turned on company login, you also see a Sign in with button above the email form. See Signing in with your company login.
• Owners can always use their email and password, even when company login is required.
• You stay signed in on a device for up to a year after you last used it. You can end other sessions in My account.
• After several wrong passwords in a short time, you must wait a little before the next try. The wait grows to at most a minute.

Common problems

• "The email or password is wrong." You typed a wrong email or password. Check both. If you forgot the password, tap Forgot your password?.
• "Too many sign-in attempts. Try again in a minute." Too many tries in a short time. Wait a minute, then try once more.
• "Enter the 6-digit code from your authenticator app." Your account has two-step sign-in on. Type the current code from your app. It changes every 30 seconds.
• "Your session has ended. Please sign in again." You were signed out, for example after a password change. Sign in again.

Questions

Related

• Forgot your password
• Set up two-step sign-in
• Signing in with your company login