In this story
Steps
- Open My sites, your site, then the address that does not work.
- Read the box under the chip. It names the problem.
- Compare each row in Your settings to copy with your domain account.
- Fix any row that Points somewhere else.
- Wait a minute and tap Check now.
Good to know
- Your Keynate address keeps working while you fix this.
- Not sure where your address is managed? Pick your provider on the page to see its steps.
- You can send the steps to someone who manages your domain.
Common problems
- Your Cloudflare orange cloud is on. Switch it to the grey cloud ("DNS only") for every row.
- A setting points somewhere else. "[Name] points to [value]. Change it to the value shown here."
- An old AAAA setting. Delete it, or some visitors will see your old site.
- A CAA setting blocks the secure lock. Add a CAA setting for letsencrypt.org.
- Old records must go first. The page lists "Delete this old record". Delete them before adding the new ones.
- Still "Waiting for your settings". Check the Type, Name and Value of each row for typos or extra spaces. Then wait. It can take minutes, sometimes hours.
- "Needs a fix". The settings in your domain account changed. Put back the settings shown.
- "Paused". Keynate checks once a day now. Tap Check now after you change your settings.
- The address already points to another website. If you use it here, this site replaces it. To keep the old one, use a section address like blog.yournews.com.
- "[address] is already used by another site." Remove it from that site first.
- "Check again in … s". Wait for the timer. Keynate limits how often you can check.
Questions
Frequently asked questions
It has been hours. What now?
Re-check each row. Then raise a ticket with your address.