How do I see and manage the readers on my site?

Where: Readers & money → Readers

Open this page: admin.<your-site>/audience/readers (replace <your-site> with your site address)

Before you start

• Reader accounts must be switched on. If the list is empty you see "No readers yet. Turn on sign-in in Settings → Readers & money → Connections → Readers & sign-in." and a Turn on reader sign-in button.
• You need permission to view readers. Blocking needs permission to manage readers.

Steps

1. Open Readers & money, then Readers.
2. Use Search readers. Type a name, the start of an email, or a phone number that starts with +. Use Status to narrow the list.
3. Tap a reader to open Reader details.
4. To see the email and phone, tap Show contact details. Tap Hide contact details to hide them again.
5. To stop a reader, tap Block, add a Reason, and confirm.
6. To let them back in, tap Unblock.

Good to know

• Opening a reader is written to the activity log, so only open the ones you need.
• Details include Signs in with, Joined, Last seen, Reader id and What they can access.
• Access comes from payments and plans. It can’t be edited here.
• Blocking signs the reader out everywhere. What they paid for is not refunded. Your reason goes into the activity log, and only your team sees it.
• A reader who says they are under 18 gets no analytics, no personalised ads and no profiling.
• A reader who deleted their account is erased after a 7-day grace period, within 30 days at the latest.
• You cannot delete a reader for them. Handle their erasure request in Privacy requests.
• Store reviewer: if you publish an app, Keynate makes one sign-in for the Google Play and App Store reviewers. It is hidden from the list. To see it, turn on Show store reviewer in the Store reviewer filter. It has a Store reviewer badge.
• The store reviewer is not counted as a reader or member. Its comments always wait for your check, and it never gets emails.
• To turn the store reviewer sign-in off, open Settings → Site & brand → App. To get a new code, open Apps on keynate.com.

Common problems

• "Nothing matches your search." Try the start of the email, or a phone number with +.
• I do not see Block. You need permission to manage readers.
• "Write something here first." Blocking or unblocking a reader needs a reason. Write why.
• "Add a short reason (at least … characters)." Write a longer reason, so your team knows later why it happened.

Questions

Related

• Comments
• Orders & refunds
• Privacy requests
• Subscribers