I denne historien
Innlogging for teamet (admin)
| Kode | Du ser | Årsak og løsning |
|---|---|---|
| INVALID_CREDENTIALS | "The email or password is wrong." | Feil e-postadresse eller passord. Sjekk begge. |
| TOO_MANY_ATTEMPTS | "Too many sign-in attempts. Try again in a minute." | Vent et minutt. |
| RATE_LIMITED | "Too many requests. Try again in {seconds} seconds." | Vent tiden som vises. |
| MFA_REQUIRED | "Enter the 6-digit code from your authenticator app." | Totrinnskontroll er på. Skriv inn den gjeldende koden. |
| INVALID_TOTP | "That code didn’t work. Check the time on your phone and try a new code." | Slå på automatisk klokkeslett på telefonen. Bruk den nyeste koden. |
| ACCOUNT_DISABLED | "This account is disabled. Ask the site owner for help." | Eieren har deaktivert kontoen din. |
| INVITE_EXPIRED | "This invite has expired. Ask the site owner for a new one." | Be om en ny invitasjon. |
| INVITE_REVOKED | "This invite was cancelled. Ask the site owner for a new one." | Be om en ny invitasjon. |
| INVITE_USED | "This invite was already used. Sign in instead." | Bruk den vanlige innloggingssiden. |
| SESSION_REQUIRED | "Please sign in." | Økten din er utløpt. Logg inn på nytt. |
| REAUTH_REQUIRED | "For your security, sign in again to do this." | Bekreft at det er deg for å fortsette. |
| CSRF_INVALID | "The security token is missing or out of date. Reload the page and try again." | Last inn siden på nytt. |
| PERMISSION_DENIED | "You do not have permission to do this." | Be eieren om å endre rollen din. |
| LAST_OWNER | "The site needs at least one active owner." | Gjør noen andre til eier først. |
| GRANT_INVALID | "This setup link is not valid. Open a new one from your Keynate dashboard." | Åpne en ny lenke fra Keynate Console. |
| GRANT_USED | "This setup link was already used. Sign in instead." | Logg inn som normalt. |
| SETUP_ALREADY_DONE | "This site is already set up. Sign in instead." | Logg inn som normalt. |
Totrinnskontroll
| Kode | Du ser | Årsak og løsning |
|---|---|---|
| MFA_ENROLMENT_REQUIRED | "Turn on two-step sign-in to keep using the admin." | Rollen din krever det. Konfigurer det nå. |
| MFA_REQUIRED_BY_POLICY | "Your site requires two-step sign-in for your role, so it can’t be turned off." | Eieren har satt denne regelen. |
| MFA_NOT_ENABLED | "Turn on two-step sign-in first." | Konfigurer totrinnskontroll før du bruker dette. |
| MFA_ALREADY_ENABLED | "Two-step sign-in is already on." | Ingenting å gjøre. |
Bedriftsinnlogging (single sign-on)
| Kode | Du ser | Årsak og løsning |
|---|---|---|
| SSO_REQUIRED | "This newsroom uses company sign-in. Use the company sign-in button." | Bruk bedriftsknappen. |
| SSO_NOT_ENABLED | "Single sign-on is not turned on for this newsroom." | Eieren må slå det på. |
| SSO_STATE_INVALID | "This sign-in link expired or was opened in another browser. Start again." | Start på nytt i én nettleser. |
| SSO_SIGN_IN_FAILED | "Sign-in with your company account didn’t work. Start again." | Prøv igjen. |
| SSO_DOMAIN_NOT_ALLOWED | "This account’s email domain can’t sign in to this newsroom. Use your work account." | Bruk en godkjent konto. |
| SSO_NO_ACCOUNT | "You’re not on this newsroom’s team yet. Ask the site owner to invite you." | Be eieren om en invitasjon. |
| SSO_OWNER_USES_PASSWORD | "Owners sign in with their password and two-step code." | Bruk passordet ditt. |
| SSO_ACCOUNT_LINKED_ELSEWHERE | "This team member is already connected to a different company account. Ask the site owner for help." | Kontakt eieren. |
| SSO_PROVIDER_UNAVAILABLE | "Your company sign-in service is not answering. Try again in a few minutes." | Prøv igjen senere. |
| SSO_DISCOVERY_FAILED | "We couldn’t reach your sign-in provider at this issuer URL. Check it and try again." | Eieren bør sjekke adressen. |
Lesere (innlogging på nettsiden eller i appen)
| Kode | Du ser | Årsak og løsning |
|---|---|---|
| CHALLENGE_EXPIRED | "This code has expired or was already used. Get a new code." | Be om en ny kode. |
| CHALLENGE_FAILED | "That code isn’t right. {n} tries left." | Sjekk koden. Etter siste forsøk må du be om en ny. |
| CHALLENGE_LOCKED | "Too many wrong codes for this address or number. Try again in 24 hours." | Vent i 24 timer. |
| SIGN_IN_METHOD_DISABLED | "This way of signing in is turned off. Choose another one." | Bruk en annen metode. |
| PROVIDER_TOKEN_INVALID | "The sign-in didn’t finish. Try again or use another way to sign in." | Prøv igjen. |
| READER_BLOCKED | "This account can’t sign in. Contact us if you think this is a mistake." | Kontakt nettstedet. |
| UNAUTHENTICATED | "Please sign in." | Logg inn. |
| REFRESH_REUSED | "This sign-in was used on another device. Sign in again." | Logg inn på nytt. |
| HUMAN_CHECK_FAILED | "We couldn’t check that you’re human. Try again." | Prøv igjen. |
| HUMAN_CHECK_UNAVAILABLE | "The human check isn’t working right now. Try again in a minute." | Vent et minutt. |
Konfigurasjonsfeil for eieren
| Kode | Du ser | Årsak og løsning |
|---|---|---|
| GOOGLE_NOT_CONFIGURED | "Add the Google web client ID first." | Fullfør oppsettet for Google-innlogging. Se Logg inn med Google. |
| GOOGLE_SECRET_MISSING | "Add the Google client secret to test the connection with Google." | Legg til klienthemmeligheten (secret). |
Spørsmål
Ofte stilte spørsmål
Hvor ser jeg koden?
Varselet viser bare selve meldingen. Denne siden viser koden ved siden av hver melding. Hvis du kontakter support, bør du sende meldingen og forklare hva du gjorde.
Hvorfor er kodene forskjellige for admin og lesere?
Teammedlemmer og lesere logger inn på ulike måter, så feilmeldingene er ikke de samme.