주요 내용
Team sign-in (admin)
| Code | You see | Why and what to do |
|---|---|---|
| INVALID_CREDENTIALS | "The email or password is wrong." | 이메일 또는 비밀번호가 잘못되었습니다. 둘 다 확인하세요. |
| TOO_MANY_ATTEMPTS | "Too many sign-in attempts. Try again in a minute." | 1분 동안 기다리세요. |
| RATE_LIMITED | "Too many requests. Try again in {seconds} seconds." | 표시된 시간만큼 기다리세요. |
| MFA_REQUIRED | "Enter the 6-digit code from your authenticator app." | 2단계 로그인이 켜져 있습니다. 현재 코드를 입력하세요. |
| INVALID_TOTP | "That code didn’t work. Check the time on your phone and try a new code." | 휴대전화에서 자동 시간 설정을 켜세요. 최신 코드를 사용하세요. |
| ACCOUNT_DISABLED | "This account is disabled. Ask the site owner for help." | 사이트 소유자가 계정을 비활성화했습니다. |
| INVITE_EXPIRED | "This invite has expired. Ask the site owner for a new one." | 새 초대를 요청하세요. |
| INVITE_REVOKED | "This invite was cancelled. Ask the site owner for a new one." | 새 초대를 요청하세요. |
| INVITE_USED | "This invite was already used. Sign in instead." | 일반 로그인 페이지를 이용하세요. |
| SESSION_REQUIRED | "Please sign in." | 세션이 만료되었습니다. 다시 로그인하세요. |
| REAUTH_REQUIRED | "For your security, sign in again to do this." | 계속하려면 본인인지 확인하세요. |
| CSRF_INVALID | "The security token is missing or out of date. Reload the page and try again." | 페이지를 새로고침하세요. |
| PERMISSION_DENIED | "You do not have permission to do this." | 소유자에게 역할 변경을 요청하세요. |
| LAST_OWNER | "The site needs at least one active owner." | 먼저 다른 사람을 소유자로 지정하세요. |
| GRANT_INVALID | "This setup link is not valid. Open a new one from your Keynate dashboard." | Keynate Console에서 새 링크를 여세요. |
| GRANT_USED | "This setup link was already used. Sign in instead." | 정상적으로 로그인하세요. |
| SETUP_ALREADY_DONE | "This site is already set up. Sign in instead." | 정상적으로 로그인하세요. |
Two-step sign-in
| Code | You see | Why and what to do |
|---|---|---|
| MFA_ENROLMENT_REQUIRED | "Turn on two-step sign-in to keep using the admin." | 현재 역할에 필요합니다. 설정하세요. |
| MFA_REQUIRED_BY_POLICY | "Your site requires two-step sign-in for your role, so it can’t be turned off." | 소유자가 규칙을 설정했습니다. |
| MFA_NOT_ENABLED | "Turn on two-step sign-in first." | 이 기능을 사용하기 전에 먼저 설정하세요. |
| MFA_ALREADY_ENABLED | "Two-step sign-in is already on." | 수행할 작업이 없습니다. |
Company sign-in (single sign-on)
| Code | You see | Why and what to do |
|---|---|---|
| SSO_REQUIRED | "This newsroom uses company sign-in. Use the company sign-in button." | 회사 버튼을 사용하세요. |
| SSO_NOT_ENABLED | "Single sign-on is not turned on for this newsroom." | 소유자가 기능을 켜야 합니다. |
| SSO_STATE_INVALID | "This sign-in link expired or was opened in another browser. Start again." | 하나의 브라우저에서 다시 시작하세요. |
| SSO_SIGN_IN_FAILED | "Sign-in with your company account didn’t work. Start again." | 다시 시도하세요. |
| SSO_DOMAIN_NOT_ALLOWED | "This account’s email domain can’t sign in to this newsroom. Use your work account." | 허용된 계정을 사용하세요. |
| SSO_NO_ACCOUNT | "You’re not on this newsroom’s team yet. Ask the site owner to invite you." | 소유자에게 초대를 요청하세요. |
| SSO_OWNER_USES_PASSWORD | "Owners sign in with their password and two-step code." | 비밀번호를 사용하세요. |
| SSO_ACCOUNT_LINKED_ELSEWHERE | "This team member is already connected to a different company account. Ask the site owner for help." | 소유자에게 문의하세요. |
| SSO_PROVIDER_UNAVAILABLE | "Your company sign-in service is not answering. Try again in a few minutes." | 나중에 다시 시도하세요. |
| SSO_DISCOVERY_FAILED | "We couldn’t reach your sign-in provider at this issuer URL. Check it and try again." | 소유자가 주소를 확인해야 합니다. |
Readers (sign-in on the website or app)
| Code | You see | Why and what to do |
|---|---|---|
| CHALLENGE_EXPIRED | "This code has expired or was already used. Get a new code." | 새 코드를 요청하세요. |
| CHALLENGE_FAILED | "That code isn’t right. {n} tries left." | 코드를 확인하세요. 마지막 시도 후에는 새 코드를 받으세요. |
| CHALLENGE_LOCKED | "Too many wrong codes for this address or number. Try again in 24 hours." | 24시간 동안 기다리세요. |
| SIGN_IN_METHOD_DISABLED | "This way of signing in is turned off. Choose another one." | 다른 방법을 사용하세요. |
| PROVIDER_TOKEN_INVALID | "The sign-in didn’t finish. Try again or use another way to sign in." | 다시 시도하세요. |
| READER_BLOCKED | "This account can’t sign in. Contact us if you think this is a mistake." | 사이트에 문의하세요. |
| UNAUTHENTICATED | "Please sign in." | 로그인하세요. |
| REFRESH_REUSED | "This sign-in was used on another device. Sign in again." | 다시 로그인하세요. |
| HUMAN_CHECK_FAILED | "We couldn’t check that you’re human. Try again." | 다시 시도하세요. |
| HUMAN_CHECK_UNAVAILABLE | "The human check isn’t working right now. Try again in a minute." | 1분 동안 기다리세요. |
Set-up errors for the owner
| Code | You see | Why and what to do |
|---|---|---|
| GOOGLE_NOT_CONFIGURED | "Add the Google web client ID first." | Google 로그인 설정을 완료하세요. Sign in with Google을 참고하세요. |
| GOOGLE_SECRET_MISSING | "Add the Google client secret to test the connection with Google." | 보안 비밀을 추가하세요. |
자주 묻는 질문
자주 묻는 질문
Where do I see the code?
알림에는 메시지만 표시됩니다. 이 페이지에서는 각 메시지 옆에 코드를 기재해 두었습니다. 고객 지원팀에 문의할 때는 메시지와 본인이 수행한 작업을 함께 보내주세요.
Why does a code vary between admin and readers?
팀 구성원과 독자는 로그인 경로가 다르므로 메시지도 다릅니다.