En esta nota
Acceso del equipo (panel)
| Code | You see | Why and what to do |
|---|---|---|
| INVALID_CREDENTIALS | "The email or password is wrong." | Un email o contraseña incorrectos. Revise ambos. |
| TOO_MANY_ATTEMPTS | "Too many sign-in attempts. Try again in a minute." | Espere un minuto. |
| RATE_LIMITED | "Too many requests. Try again in {seconds} seconds." | Espere el tiempo mostrado. |
| MFA_REQUIRED | "Enter the 6-digit code from your authenticator app." | El acceso en dos pasos está activo. Escriba el código actual. |
| INVALID_TOTP | "That code didn’t work. Check the time on your phone and try a new code." | Active la hora automática en su teléfono. Use el código más reciente. |
| ACCOUNT_DISABLED | "This account is disabled. Ask the site owner for help." | El propietario desactivó su cuenta. |
| INVITE_EXPIRED | "This invite has expired. Ask the site owner for a new one." | Pida una invitación nueva. |
| INVITE_REVOKED | "This invite was cancelled. Ask the site owner for a new one." | Pida una invitación nueva. |
| INVITE_USED | "This invite was already used. Sign in instead." | Use la página habitual para iniciar sesión. |
| SESSION_REQUIRED | "Please sign in." | Su sesión terminó. Inicie sesión de nuevo. |
| REAUTH_REQUIRED | "For your security, sign in again to do this." | Confirme su identidad para continuar. |
| CSRF_INVALID | "The security token is missing or out of date. Reload the page and try again." | Recargue la página. |
| PERMISSION_DENIED | "You do not have permission to do this." | Pida al propietario que cambie su rol. |
| LAST_OWNER | "The site needs at least one active owner." | Asigne a otra persona como propietario primero. |
| GRANT_INVALID | "This setup link is not valid. Open a new one from your Keynate dashboard." | Abra un enlace nuevo en Keynate Console. |
| GRANT_USED | "This setup link was already used. Sign in instead." | Inicie sesión normalmente. |
| SETUP_ALREADY_DONE | "This site is already set up. Sign in instead." | Inicie sesión normalmente. |
Acceso en dos pasos
| Code | You see | Why and what to do |
|---|---|---|
| MFA_ENROLMENT_REQUIRED | "Turn on two-step sign-in to keep using the admin." | Su rol lo requiere. Configúrelo. |
| MFA_REQUIRED_BY_POLICY | "Your site requires two-step sign-in for your role, so it can’t be turned off." | El propietario estableció la regla. |
| MFA_NOT_ENABLED | "Turn on two-step sign-in first." | Configúrelo antes de usar esto. |
| MFA_ALREADY_ENABLED | "Two-step sign-in is already on." | No hay nada que hacer. |
Acceso de empresa (inicio de sesión único)
| Code | You see | Why and what to do |
|---|---|---|
| SSO_REQUIRED | "This newsroom uses company sign-in. Use the company sign-in button." | Use el botón de la empresa. |
| SSO_NOT_ENABLED | "Single sign-on is not turned on for this newsroom." | El propietario tiene que activarlo. |
| SSO_STATE_INVALID | "This sign-in link expired or was opened in another browser. Start again." | Comience de nuevo en un solo navegador. |
| SSO_SIGN_IN_FAILED | "Sign-in with your company account didn’t work. Start again." | Inténtelo de nuevo. |
| SSO_DOMAIN_NOT_ALLOWED | "This account’s email domain can’t sign in to this newsroom. Use your work account." | Use una cuenta permitida. |
| SSO_NO_ACCOUNT | "You’re not on this newsroom’s team yet. Ask the site owner to invite you." | Pida una invitación al propietario. |
| SSO_OWNER_USES_PASSWORD | "Owners sign in with their password and two-step code." | Use su contraseña. |
| SSO_ACCOUNT_LINKED_ELSEWHERE | "This team member is already connected to a different company account. Ask the site owner for help." | Pregunte al propietario. |
| SSO_PROVIDER_UNAVAILABLE | "Your company sign-in service is not answering. Try again in a few minutes." | Inténtelo más tarde. |
| SSO_DISCOVERY_FAILED | "We couldn’t reach your sign-in provider at this issuer URL. Check it and try again." | El propietario debe revisar la dirección. |
Lectores (inicio de sesión en el sitio web o app)
| Code | You see | Why and what to do |
|---|---|---|
| CHALLENGE_EXPIRED | "This code has expired or was already used. Get a new code." | Pida un código nuevo. |
| CHALLENGE_FAILED | "That code isn’t right. {n} tries left." | Revise el código. Tras el último intento, pida un código nuevo. |
| CHALLENGE_LOCKED | "Too many wrong codes for this address or number. Try again in 24 hours." | Espere 24 horas. |
| SIGN_IN_METHOD_DISABLED | "This way of signing in is turned off. Choose another one." | Use otro método. |
| PROVIDER_TOKEN_INVALID | "The sign-in didn’t finish. Try again or use another way to sign in." | Inténtelo de nuevo. |
| READER_BLOCKED | "This account can’t sign in. Contact us if you think this is a mistake." | Contacte al sitio. |
| UNAUTHENTICATED | "Please sign in." | Inicie sesión. |
| REFRESH_REUSED | "This sign-in was used on another device. Sign in again." | Inicie sesión de nuevo. |
| HUMAN_CHECK_FAILED | "We couldn’t check that you’re human. Try again." | Inténtelo de nuevo. |
| HUMAN_CHECK_UNAVAILABLE | "The human check isn’t working right now. Try again in a minute." | Espere un minuto. |
Errores de configuración para el propietario
| Code | You see | Why and what to do |
|---|---|---|
| GOOGLE_NOT_CONFIGURED | "Add the Google web client ID first." | Complete la configuración para iniciar sesión con Google. Consulte Iniciar sesión con Google. |
| GOOGLE_SECRET_MISSING | "Add the Google client secret to test the connection with Google." | Añada el secreto. |
Preguntas frecuentes
Preguntas frecuentes
Where do I see the code?
El aviso muestra solo el mensaje. Esta página lista el código junto a cada mensaje. Si contacta a soporte, envíenos el mensaje y lo que hizo.
Why does a code vary between admin and readers?
Los miembros del equipo y los lectores inician sesión por vías distintas, así que los mensajes difieren.