本篇要点
团队登录（管理后台）
| 代码 | 您看到的提示 | 原因及应对方法 |
|---|---|---|
| INVALID_CREDENTIALS | "The email or password is wrong." | 邮箱或密码错误。请检查两项内容。 |
| TOO_MANY_ATTEMPTS | "Too many sign-in attempts. Try again in a minute." | 请等待一分钟。 |
| RATE_LIMITED | "Too many requests. Try again in {seconds} seconds." | 请等待所显示的时间。 |
| MFA_REQUIRED | "Enter the 6-digit code from your authenticator app." | 已开启两步登录。请输入当前验证码。 |
| INVALID_TOTP | "That code didn’t work. Check the time on your phone and try a new code." | 打开手机上的自动对时。使用最新的验证码。 |
| ACCOUNT_DISABLED | "This account is disabled. Ask the site owner for help." | 所有者已停用您的账户。 |
| INVITE_EXPIRED | "This invite has expired. Ask the site owner for a new one." | 请求新的邀请。 |
| INVITE_REVOKED | "This invite was cancelled. Ask the site owner for a new one." | 请求新的邀请。 |
| INVITE_USED | "This invite was already used. Sign in instead." | 请使用正常登录页面。 |
| SESSION_REQUIRED | "Please sign in." | 您的会话已结束。请重新登录。 |
| REAUTH_REQUIRED | "For your security, sign in again to do this." | 确认是您本人以继续操作。 |
| CSRF_INVALID | "The security token is missing or out of date. Reload the page and try again." | 重新加载页面。 |
| PERMISSION_DENIED | "You do not have permission to do this." | 请所有者更改您的角色。 |
| LAST_OWNER | "The site needs at least one active owner." | 先将其他人设为所有者。 |
| GRANT_INVALID | "This setup link is not valid. Open a new one from your Keynate dashboard." | 在 Keynate 控制台中打开新链接。 |
| GRANT_USED | "This setup link was already used. Sign in instead." | 正常登录即可。 |
| SETUP_ALREADY_DONE | "This site is already set up. Sign in instead." | 正常登录即可。 |
两步登录
| 代码 | 您看到的提示 | 原因及应对方法 |
|---|---|---|
| MFA_ENROLMENT_REQUIRED | "Turn on two-step sign-in to keep using the admin." | 您的角色需要此设置。请进行设置。 |
| MFA_REQUIRED_BY_POLICY | "Your site requires two-step sign-in for your role, so it can’t be turned off." | 所有者设置了此规则。 |
| MFA_NOT_ENABLED | "Turn on two-step sign-in first." | 在使用此功能前先完成设置。 |
| MFA_ALREADY_ENABLED | "Two-step sign-in is already on." | 无需任何操作。 |
企业登录（单点登录）
| 代码 | 您看到的提示 | 原因及应对方法 |
|---|---|---|
| SSO_REQUIRED | "This newsroom uses company sign-in. Use the company sign-in button." | 使用企业登录按钮。 |
| SSO_NOT_ENABLED | "Single sign-on is not turned on for this newsroom." | 所有者必须将其开启。 |
| SSO_STATE_INVALID | "This sign-in link expired or was opened in another browser. Start again." | 在同一个浏览器中重新开始。 |
| SSO_SIGN_IN_FAILED | "Sign-in with your company account didn’t work. Start again." | 重试。 |
| SSO_DOMAIN_NOT_ALLOWED | "This account’s email domain can’t sign in to this newsroom. Use your work account." | 使用允许的账户。 |
| SSO_NO_ACCOUNT | "You’re not on this newsroom’s team yet. Ask the site owner to invite you." | 向所有者索取邀请。 |
| SSO_OWNER_USES_PASSWORD | "Owners sign in with their password and two-step code." | 使用您的密码。 |
| SSO_ACCOUNT_LINKED_ELSEWHERE | "This team member is already connected to a different company account. Ask the site owner for help." | 询问所有者。 |
| SSO_PROVIDER_UNAVAILABLE | "Your company sign-in service is not answering. Try again in a few minutes." | 稍后重试。 |
| SSO_DISCOVERY_FAILED | "We couldn’t reach your sign-in provider at this issuer URL. Check it and try again." | 所有者应检查该地址。 |
读者（在网站或应用上登录）
| 代码 | 您看到的提示 | 原因及应对方法 |
|---|---|---|
| CHALLENGE_EXPIRED | "This code has expired or was already used. Get a new code." | 获取新验证码。 |
| CHALLENGE_FAILED | "That code isn’t right. {n} tries left." | 检查验证码。最后一次尝试后，请获取新验证码。 |
| CHALLENGE_LOCKED | "Too many wrong codes for this address or number. Try again in 24 hours." | 请等待 24 小时。 |
| SIGN_IN_METHOD_DISABLED | "This way of signing in is turned off. Choose another one." | 使用其他方式。 |
| PROVIDER_TOKEN_INVALID | "The sign-in didn’t finish. Try again or use another way to sign in." | 重试。 |
| READER_BLOCKED | "This account can’t sign in. Contact us if you think this is a mistake." | 联系网站。 |
| UNAUTHENTICATED | "Please sign in." | 登录。 |
| REFRESH_REUSED | "This sign-in was used on another device. Sign in again." | 重新登录。 |
| HUMAN_CHECK_FAILED | "We couldn’t check that you’re human. Try again." | 重试。 |
| HUMAN_CHECK_UNAVAILABLE | "The human check isn’t working right now. Try again in a minute." | 请等待一分钟。 |
所有者的设置错误
| 代码 | 您看到的提示 | 原因及应对方法 |
|---|---|---|
| GOOGLE_NOT_CONFIGURED | "Add the Google web client ID first." | 完成 Google 登录设置。请参阅使用 Google 登录。 |
| GOOGLE_SECRET_MISSING | "Add the Google client secret to test the connection with Google." | 添加密钥。 |
常见问题
常见问题
我在哪里可以看到代码？
提示通知仅显示信息。本页面列出了每条提示对应的代码。如果您联系支持团队，请将提示信息以及您的操作步骤发送给我们。
为什么后台和读者的代码会有所不同？
团队成员和读者通过不同的途径登录，因此提示信息有所不同。