In dit artikel
Team sign-in (admin)
| Code | You see | Why and what to do |
|---|---|---|
| INVALID_CREDENTIALS | "The email or password is wrong." | Een verkeerd e-mailadres of wachtwoord. Controleer beide. |
| TOO_MANY_ATTEMPTS | "Too many sign-in attempts. Try again in a minute." | Wacht een minuut. |
| RATE_LIMITED | "Too many requests. Try again in {seconds} seconds." | Wacht de getoonde tijd. |
| MFA_REQUIRED | "Enter the 6-digit code from your authenticator app." | Tweestapsverificatie staat aan. Typ de huidige code. |
| INVALID_TOTP | "That code didn’t work. Check the time on your phone and try a new code." | Zet automatische tijd aan op je telefoon. Gebruik de nieuwste code. |
| ACCOUNT_DISABLED | "This account is disabled. Ask the site owner for help." | De eigenaar heeft je account uitgeschakeld. |
| INVITE_EXPIRED | "This invite has expired. Ask the site owner for a new one." | Vraag om een nieuwe uitnodiging. |
| INVITE_REVOKED | "This invite was cancelled. Ask the site owner for a new one." | Vraag om een nieuwe uitnodiging. |
| INVITE_USED | "This invite was already used. Sign in instead." | Gebruik de normale inlogpagina. |
| SESSION_REQUIRED | "Please sign in." | Je sessie is verlopen. Log opnieuw in. |
| REAUTH_REQUIRED | "For your security, sign in again to do this." | Bevestig dat jij het bent om door te gaan. |
| CSRF_INVALID | "The security token is missing or out of date. Reload the page and try again." | Laad de pagina opnieuw. |
| PERMISSION_DENIED | "You do not have permission to do this." | Vraag de eigenaar om je rol te wijzigen. |
| LAST_OWNER | "The site needs at least one active owner." | Maak eerst iemand anders eigenaar. |
| GRANT_INVALID | "This setup link is not valid. Open a new one from your Keynate dashboard." | Open een nieuwe link in Keynate Console. |
| GRANT_USED | "This setup link was already used. Sign in instead." | Log normaal in. |
| SETUP_ALREADY_DONE | "This site is already set up. Sign in instead." | Log normaal in. |
Two-step sign-in
| Code | You see | Why and what to do |
|---|---|---|
| MFA_ENROLMENT_REQUIRED | "Turn on two-step sign-in to keep using the admin." | Je rol vereist dit. Stel het in. |
| MFA_REQUIRED_BY_POLICY | "Your site requires two-step sign-in for your role, so it can’t be turned off." | De eigenaar heeft de regel ingesteld. |
| MFA_NOT_ENABLED | "Turn on two-step sign-in first." | Stel het in voordat je dit gebruikt. |
| MFA_ALREADY_ENABLED | "Two-step sign-in is already on." | Niets te doen. |
Company sign-in (single sign-on)
| Code | You see | Why and what to do |
|---|---|---|
| SSO_REQUIRED | "This newsroom uses company sign-in. Use the company sign-in button." | Gebruik de bedrijfsknop. |
| SSO_NOT_ENABLED | "Single sign-on is not turned on for this newsroom." | De eigenaar moet dit inschakelen. |
| SSO_STATE_INVALID | "This sign-in link expired or was opened in another browser. Start again." | Begin opnieuw in één browser. |
| SSO_SIGN_IN_FAILED | "Sign-in with your company account didn’t work. Start again." | Probeer het opnieuw. |
| SSO_DOMAIN_NOT_ALLOWED | "This account’s email domain can’t sign in to this newsroom. Use your work account." | Gebruik een toegestaan account. |
| SSO_NO_ACCOUNT | "You’re not on this newsroom’s team yet. Ask the site owner to invite you." | Vraag de eigenaar om een uitnodiging. |
| SSO_OWNER_USES_PASSWORD | "Owners sign in with their password and two-step code." | Gebruik je wachtwoord. |
| SSO_ACCOUNT_LINKED_ELSEWHERE | "This team member is already connected to a different company account. Ask the site owner for help." | Vraag de eigenaar. |
| SSO_PROVIDER_UNAVAILABLE | "Your company sign-in service is not answering. Try again in a few minutes." | Probeer het later. |
| SSO_DISCOVERY_FAILED | "We couldn’t reach your sign-in provider at this issuer URL. Check it and try again." | De eigenaar moet het adres controleren. |
Readers (sign-in on the website or app)
| Code | You see | Why and what to do |
|---|---|---|
| CHALLENGE_EXPIRED | "This code has expired or was already used. Get a new code." | Vraag een nieuwe code aan. |
| CHALLENGE_FAILED | "That code isn’t right. {n} tries left." | Controleer de code. Vraag na de laatste poging een nieuwe code aan. |
| CHALLENGE_LOCKED | "Too many wrong codes for this address or number. Try again in 24 hours." | Wacht 24 uur. |
| SIGN_IN_METHOD_DISABLED | "This way of signing in is turned off. Choose another one." | Gebruik een andere methode. |
| PROVIDER_TOKEN_INVALID | "The sign-in didn’t finish. Try again or use another way to sign in." | Probeer het opnieuw. |
| READER_BLOCKED | "This account can’t sign in. Contact us if you think this is a mistake." | Neem contact op met de site. |
| UNAUTHENTICATED | "Please sign in." | Log in. |
| REFRESH_REUSED | "This sign-in was used on another device. Sign in again." | Log opnieuw in. |
| HUMAN_CHECK_FAILED | "We couldn’t check that you’re human. Try again." | Probeer het opnieuw. |
| HUMAN_CHECK_UNAVAILABLE | "The human check isn’t working right now. Try again in a minute." | Wacht een minuut. |
Set-up errors for the owner
| Code | You see | Why and what to do |
|---|---|---|
| GOOGLE_NOT_CONFIGURED | "Add the Google web client ID first." | Voltooi de configuratie van Google-inloggen. Zie Inloggen met Google. |
| GOOGLE_SECRET_MISSING | "Add the Google client secret to test the connection with Google." | Voeg de secret toe. |
Vragen
Veelgestelde vragen
Where do I see the code?
De melding toont alleen het bericht. Deze pagina toont de code naast elk bericht. Als je contact opneemt met support, stuur ons dan het bericht en wat je hebt gedaan.
Why does a code vary between admin and readers?
Teamleden en lezers loggen via verschillende routes in, dus de berichten verschillen.