How do I see and manage the readers on my site?
See people who made a reader account, open one to see sign-in methods and access, and block or unblock them. Contact details stay hidden until you show them.
Run your site
How do I create a plan readers can subscribe to?
Create plans with a price, how often readers pay, a free trial and what they get. Archive a plan when you stop selling it.
How do I see payments readers made and refund one?
See every payment readers made on your site, newest first. Open one to see its details, download the invoice or give a refund.
How do I create a discount code for my readers?
Create codes that give readers a percent or fixed amount off. Choose the plans, the maximum uses and the last day.
Who can comment, and when do comments close?
Set when comments close on a story, how long readers can edit, how many links are allowed and whether readers under 18 may comment.
How do I turn comments on or off?
Turn comments on for new stories or only where you switch them on. Story pages have a switch for each story too.
How are comments checked before readers see them?
Hold every comment for review, show first and check later, or use no checks. Blocked words are always held.
How do I set the rules for comments?
Decide who can comment, how comments are checked and when they close. Only the site owner can change these settings.
How do I block words in comments?
Add words you do not want in comments and choose whether such comments are held for review or sent back to the reader.
What does Blocked by readers mean?
Readers can block a commenter to hide their comments for themselves. Commenters blocked by many readers may need a look.
How do I ban or mute a reader?
Stop a reader from commenting, or hold all their comments for your check. Lift it to let them comment again.
How do I approve or remove reader comments?
Check what readers write under your stories. Approve the good ones, remove the rest, and ban or mute repeat offenders.
How do I set up the stages a story goes through?
Workflow sets the stages a story passes through and who may move it into each. You can also add embargo presets. The owner can always move a story.
How do I restore a story I deleted?
Deleted stories stay in the Trash for a while so you can bring them back. After that they are deleted for good.
How do I handle tips from readers?
Tips from readers lists story ideas and tip-offs your readers send. Nothing is published by itself. Claim, assign, reply, turn into a pitch or close.
How do I tell the translator which words to keep?
Terms & style holds words the translator must keep, use or avoid, plus a style note about your tone. It is used when AI translates your stories.
How do I know if a live stream stops working?
We check each live stream regularly. After two failed checks in a row it counts as down, you get a warning and readers see a message instead.
How do I see which stories are being worked on and by whom?
The Queue lists every story in progress with who has it, its deadline and anything that blocks it. Filter, sort and save your own views.
How do I see how the newsroom is performing?
Productivity shows stories started and published, stage moves, and how long stories wait in each stage, per person or per desk.
How do I pitch and assign story ideas?
Pitches track story ideas from first idea to published story. Add an idea, assign it, then start the story in one tap.