How do I handle tips from readers?

Where: Newsroom → Tips

Open this page: admin.<your-site>/newsroom/tips (replace <your-site> with your site address)

Before you start

• This is part of the polls and forms feature. Included in some plans: see your plan on keynate.com.
• Owners, admins and editors work the inbox.

Steps

1. Open Newsroom → Tips.
2. Filter by status (New, Assigned, Replied, Pitched, Closed, Spam) and Kind (Tip or Story offer). Tick Only tips assigned to me if you wish.
3. Open a tip. Read the message, Links they sent and Files.
4. Under What to do choose Take it, Assign, Turn into a pitch, Close or Mark as spam.
5. To answer, use Reply by email and tap Send reply.

Good to know

• Links are shown as text on purpose: do not open links from people you do not know without checking.
• Files come from the public. Scan them with your security software before opening.
• You can only reply if the sender left an email and allowed contact. Their address is not shown to anyone else.

Questions

Related

• Pitches
• Contact messages
• Write a new story