In this story
Stories and AI Autopilot
| Code | You see | Why and what to do |
|---|---|---|
| PARTNER_LABEL_REQUIRED | "Set the story label to Partner content first." | Set the story label to Partner content in the story, then try again. |
| ACCESS_NOT_PREVIEW_ONLY | "Set who can read this story to “Only invited readers” first." | Set who can read the story to Only invited readers first. |
| NO_CRITICAL_FACTS | "This kind of entry has no facts to verify." | This kind of entry has nothing to check. Publish it as usual. |
Live blogs
| Code | You see | Why and what to do |
|---|---|---|
| LIVE_BLOG_NOT_LIVE | "Start the live blog before posting updates." | Press start on the live blog, then post updates. |
| LIVE_BLOG_ENDED | "This live blog has ended. Reopen it as a new live blog to add updates." | Start a new live blog for new updates. |
Newsletters
| Code | You see | Why and what to do |
|---|---|---|
| NEWSLETTER_IMPORT_STATE | "This import can’t do that now. Check the file first, or upload it again if it was finished or discarded." | Check the file first, or upload it again. |
| NEWSLETTER_AUDIENCE_IN_USE | "Editions that haven’t gone out yet use this audience. Pick another audience for them first." | Move the waiting editions to another audience, then try again. |
| NEWSLETTER_EMPTY | "Add at least one published story before sending." | Publish at least one story, then send. |
Web Stories
| Code | You see | Why and what to do |
|---|---|---|
| WEB_STORY_INVALID | "Fix the problems the Web Story check found before publishing." | Fix each problem the check lists, then publish. |
| WEB_STORY_SLUG_LOCKED | "The web address of a published Web Story can't change." | Keep the address. Make a new Web Story if you need another one. |
| WEB_STORY_PUBLISHED | "A Web Story that was published can't be deleted. Unpublish or archive it instead." | Unpublish or archive it instead. |
| WEB_STORY_REVISION_INVALID | "This version can't be restored any more." | Pick another version. |
| WEB_STORY_CONVERSION_FAILED | "This story couldn't be turned into a Web Story. Start from a template instead." | Start from a template instead. |
Elections and match centre
| Code | You see | Why and what to do |
|---|---|---|
| ELECTION_RESULTS_CLOSED | "Results can be entered only while the election is counting." | Set the election to counting first. |
| ELECTION_NO_WINNER | "A result can be declared only with one candidate ahead." | Wait until one candidate is ahead. |
| ELECTION_PARTY_IN_USE | "Candidates still belong to these parties. Move them first." | Move the candidates to another party first. |
| ELECTION_FEED_UNAVAILABLE | "This results feed can’t be used on this site." | Enter results by hand, or pick another feed. |
| MATCH_NO_INNINGS | "Start an innings first." | Start an innings first. |
| MATCH_INNINGS_LIMIT | "This match has no more innings." | The match has all its innings. |
| MATCH_NOTHING_TO_UNDO | "There is no ball to undo in this innings." | No ball to undo yet. |
Listen (read aloud)
| Code | You see | Why and what to do |
|---|---|---|
| LISTEN_PROVIDER_NOT_READY | "No text-to-speech provider is connected." | No studio voice service is connected yet. Readers can still press Listen: their own device reads the story aloud, free and with no setup. See Growth → Reach readers → Listen. |
| LISTEN_LANGUAGE_UNSUPPORTED | "This voice doesn't read (language)." | Pick a voice that reads this language. |
| LISTEN_PROVIDER_FAILED | "The voice service didn't answer ((code)). Try again later." | The studio voice service had a problem. Try again later. The reader's device can still read aloud. |
E-paper and magazine
| Code | You see | Why and what to do |
|---|---|---|
| EPAPER_PDF_INVALID | "This file can't be used as an e-paper: upload a print PDF without a password." | Upload a print PDF without a password. |
| EPAPER_PDF_TOO_LARGE | "The PDF is larger than 150 MB." | Make the PDF smaller (under 150 MB). |
| EPAPER_ISSUE_EXISTS | "There is already an e-paper for this print edition and date." | Open the existing e-paper for that date, or pick another date. |
| EPAPER_NOT_READY | "The pages are not ready yet." | Wait until the pages are ready. |
| MAGAZINE_SLUG_LOCKED | "The address of a published issue can't change." | Keep the address of a published issue. |
| MAGAZINE_TOC_EMPTY | "Add at least one story to the table of contents." | Add at least one story to the table of contents. |
| MAGAZINE_PDF_INVALID | "This file can't be used: upload a PDF without a password." | Upload a PDF without a password. |
| MAGAZINE_PDF_TOO_LARGE | "The PDF is larger than 150 MB." | Make the PDF smaller (under 150 MB). |
Shows, channels and clips
| Code | You see | Why and what to do |
|---|---|---|
| SCHEDULE_OVERLAP | "This slot overlaps another programme on this channel." | Move the programme so it does not overlap. |
| SERIES_NOT_EMPTY | "Delete or move this series’ episodes first." | Delete or move the episodes first. |
| SEASON_NUMBER_TAKEN | "This series already has a season with this number." | Use another season number. |
| CLIP_RENDER_UNSUPPORTED | "Your video provider can’t make this clip. It still plays as a part of the full video." | Your video service can't make clips. The full video still plays. |
Video, audio and captions
| Code | You see | Why and what to do |
|---|---|---|
| MEDIA_NOT_AV | "Only video and audio files have these settings." | These settings are for video and audio files only. |
| MEDIA_FFMPEG_UNAVAILABLE | "This server can’t pick a frame from a video. Upload a poster image instead." | Upload a poster image instead. |
| MEDIA_TRACK_INVALID | "The captions file isn’t valid WebVTT: (reason)." | Fix the captions file (WebVTT) and upload it again. |
| MEDIA_TRACK_EXISTS | "This file already has captions in that language. Replace them?" | Replace the old captions, or pick another language. |
| TRANSCRIPTION_NOT_READY | "Turn on speech to text in Media settings first." | Turn on speech to text in Media → Where your videos live. |
| VIDEO_EMBED_PROVIDER_NOT_ALLOWED | "Only YouTube, Vimeo, JW Player, Brightcove, Facebook, X and Instagram videos can be added." | Use a video from one of the listed services, or upload the file. |
| VIDEO_PROVIDER_NOT_READY | "Connect a video provider in Media settings first. Until then the video plays as a normal MP4." | Connect your video service in Media → Where your videos live. Until then the video plays as a normal file. |
| VIDEO_PROVIDER_REJECTED | "The video provider didn’t accept these keys. Check them and try again." | Copy the codes again from your video service's website. |
Free images
Free image sources are in Media → Photo settings.
| Code | You see | Why and what to do |
|---|---|---|
| FREE_IMAGE_LICENCE_NOT_ALLOWED | "This image’s licence doesn’t allow use on a commercial news site." | Pick another image. |
| FREE_IMAGE_NOT_FOUND | "This image is no longer available at (image source)." | Pick another image. |
| FREE_IMAGE_SOURCE_FAILED | "(image source) didn’t answer. Try again in a minute." | Try again in a minute. |
| FREE_IMAGE_REJECTED | "This image can’t be added: its type, size or pixel count is not one the media library accepts." | Pick another image. |
| FREE_IMAGE_KEY_REJECTED | "(image source) didn’t accept this key. Check it and try again." | Copy the key again from the image website. |
Questions
Frequently asked questions
Why do I see an error for an add-on I don't use?
You may have opened its screen from a link. If you don't own the add-on, its screens show how to add it.
My message is not on this page. What do I do?
Copy the exact words and ask Nia in the help chat, or open Settings → Advanced → Problems. Other error pages are linked below.