In this story
Your site
| Code | You see | Why and what to do |
|---|---|---|
| SITE_NOT_PUBLIC | "This site isn't public yet." | Make your site public in Settings → Site & brand → Site visibility. |
| SITE_VISIBILITY_DEMO | "A demo site is always public (and hidden from search engines). Its visibility can't be changed." | Demo sites stay public and hidden from search engines. Your own site can be changed. |
| SAMPLE_PACK_UNKNOWN | "This sample pack or edition does not exist on this site." | Reload Set up your site and pick a sample pack from the list. |
| SETUP_PLAN_STALE | "Your site changed since this plan was shown. Look at the new plan and confirm again." | Look at the new set-up plan and confirm again. |
| AGENT_UNSUPPORTED | "Your server's Keynate agent can't do this yet. It updates itself; try again later." | Your server updates its Keynate helper by itself. Try again later. |
| INTERNAL | "Something went wrong on the server. Please try again." | Try again. If it keeps happening, open Settings → Advanced → Problems or contact support. |
Languages
In Settings → Site & brand → Languages.
| Code | You see | Why and what to do |
|---|---|---|
| EDITION_NOT_READY | "This language isn’t ready for search engines yet. Finish the checklist, or (owner) show it anyway." | Finish the checklist for this language. The owner can also show it anyway. |
| EDITION_NOT_FOUND | "This language edition doesn’t exist." | Reload the page. The language may have been removed. |
| EDITION_EXISTS | "An edition with this code or web address prefix already exists." | Pick another language code or web address prefix. |
Software updates
In Settings → Advanced → Software update.
| Code | You see | Why and what to do |
|---|---|---|
| UPDATE_ACTION_NOT_ALLOWED (CRITICAL) | "A critical update can’t be postponed, but you can choose when it is installed." | Pick a time instead of postponing. |
| UPDATE_ACTION_NOT_ALLOWED (NOT_DISMISSIBLE) | "This update can’t be skipped." | Install it, or pick a time. |
| UPDATE_ACTION_NOT_ALLOWED (AFTER_DEADLINE) | "This update is needed before then. Pick a time instead." | Pick a time before the deadline. |
| UPDATE_ACTION_NOT_ALLOWED (CONFLICTS_OPEN) | "Choose what happens to your changes first." | Under Needs your review, choose what happens to each part. |
| UPDATE_ACTION_NOT_ALLOWED (CHOICE_NOT_ALLOWED) | "This choice isn’t possible for this part." | Pick another choice for this part. |
| UPDATE_ACTION_NOT_ALLOWED (NOT_REVERTIBLE) | "This update can no longer be undone." | The undo time has passed. Contact support if you need the old version. |
| UPDATE_ACTION_NOT_ALLOWED (ALREADY_APPLYING) | "This update is already being installed." | Wait for it to finish. |
| UPDATE_ACTION_NOT_ALLOWED (ON_HOLD) | "Keynate has paused this update for now. Nothing to do on your side." | Keynate paused it. Nothing to do. |
| UPDATE_ACTION_NOT_ALLOWED (NOT_OPEN) | "This update can’t be installed right now." | Reload the page later. |
| UPDATE_ACTION_NOT_ALLOWED (NOT_SCHEDULABLE) | "The time for this update is already set." | The time is already set. |
| UPDATE_ACTION_NOT_ALLOWED (RESTORE_REQUIRED) | "This update changed stored data, so undoing it needs a restore. Contact Keynate support." | Contact Keynate support. |
| UPDATE_ACTION_NOT_ALLOWED (EXPIRED) | "This update can no longer be undone." | The undo time has passed. |
| UPDATE_ACTION_NOT_ALLOWED (NOT_LATEST) | "Only the newest update can be undone." | Undo the newest update first. |
| UPDATE_ACTION_NOT_ALLOWED (UNAVAILABLE) | "This update can’t be undone right now." | Try again later. |
| UPDATE_ACTION_NOT_ALLOWED | "This can’t be done right now." | Reload the page to see what is possible now. |
Design versions and publishing changes
In Settings → Site & brand → Design history, Branding and Change template.
| Code | You see | Why and what to do |
|---|---|---|
| SITE_BUILD_NOT_ALLOWED (BUILD_RUNNING) | "A build is already running. Wait for it to finish." | Wait a minute for it to finish. |
| SITE_BUILD_NOT_ALLOWED (ALREADY_LIVE) | "This version is already live." | Nothing to do. |
| SITE_BUILD_NOT_ALLOWED (NOT_READY) | "This version isn’t built yet." | Wait until the preview is ready. |
| SITE_BUILD_NOT_ALLOWED (ARTIFACT_GONE) | "This version is no longer stored on your server. Rebuild it first." | Make the preview again, then publish. |
| SITE_BUILD_NOT_ALLOWED (PUBLISH_PENDING) | "A publish or a go-back is already on its way. Wait a minute." | Wait a minute. |
| SITE_BUILD_NOT_ALLOWED (NOTHING_TO_REVERT) | "There’s no earlier version to go back to." | There is no older version yet. |
| SITE_BUILD_NOT_ALLOWED | "This can’t be done right now." | Reload the page to see what is possible now. |
Storage, uploads and renewal
| Code | You see | Why and what to do |
|---|---|---|
| MEDIA_STORAGE_UNAVAILABLE | "Your site’s file storage can’t be reached right now. Try again in a few minutes; if it keeps happening, open Site health." | Try again in a few minutes. If it keeps happening, open Settings → Advanced → System health. |
| MEDIA_STORAGE_FULL | "Your server’s disk is full, so the file can’t be saved. Delete unused media or move to a larger server." | Delete unused files in Media, or move to a larger server on keynate.com. |
| UPLOAD_LINK_EXPIRED | "This upload link has expired or is not valid. Upload the file again." | Upload the file again. |
| MEDIA_DAILY_UPLOAD_LIMIT | "You reached today’s upload limit (N MB). You can upload again tomorrow." | Upload again tomorrow. See your limits in Settings → Site & brand → Plan & billing. |
| UPLOADS_PAUSED_OVERDUE | "Your renewal is overdue, so new uploads are paused. Your site stays online. Pay on keynate.com to continue." | Renew on keynate.com. Your site stays online. See Renew your site. |
| UPLOADS_PAUSED | "New uploads are paused on this site. Your site stays online. Contact Keynate support." | Contact Keynate support. Your site stays online. |
| SITE_RENEWAL_OVERDUE | "Newsletters are paused until the renewal is paid. Your site stays online." | Renew on keynate.com. Newsletters start again after payment. |
Your admin account and confirm it’s you
| Code | You see | Why and what to do |
|---|---|---|
| EMAIL_IN_USE | "Another team member already uses this email. Choose a different one." | Use another email. Each team member needs their own. |
| EMAIL_MANAGED_BY_KEYNATE | "You signed in with your keynate.com team account. Change your email on keynate.com." | Change your email on keynate.com. |
| EMAIL_NOT_READY | "Your site can’t send emails yet, so we can’t send the code. Set up email in Settings → Readers & money → Connections → Email & SMS, then try again." | Set up email in Settings → Readers & money → Connections → Email & SMS, then try again. |
| STEP_UP_CODE_REQUIRED (EMAIL) | "To confirm it’s you, enter the 6-digit code we sent to your email." | Type the 6-digit code. This protects important changes. |
| STEP_UP_CODE_REQUIRED | "To confirm it’s you, enter the 6-digit code from your authenticator app." | Type the 6-digit code. This protects important changes. |
| STEP_UP_EMAIL_NOT_READY | "Your site can’t send emails yet, so we can’t send you a security code. Set up email first, or turn on two-step sign-in." | Set up email in Settings → Readers & money → Connections → Email & SMS, or turn on two-step sign-in in Settings → Team & security → My account. |
| VERIFICATION_FAILED | "That code didn’t work. Check it and try again." | Check the code (it may have expired) and type it again. |
Content set-up
| Code | You see | Why and what to do |
|---|---|---|
| CONTENT_TYPE_LIMIT | "This site already has the most content types it can have. Archive or reuse one." | Archive a content type you no longer use, or reuse one. |
| CONTENT_TYPE_SEGMENT_TAKEN | "This web address is already used by another content type or page. Choose another one." | Pick another web address word. |
| CONTENT_TYPE_SEGMENT_LOCKED | "The web address can't change while entries are published. Unpublish them first." | Unpublish its entries first, or keep the address. |
| PLACE_HAS_CHILDREN | "Move or delete the places inside this place first." | Move or delete the places inside it first. |
| FORM_KIND_UNAVAILABLE | "This kind of form needs its module, which isn’t running on this site right now. Your forms and answers are kept." | Its add-on is not running right now. Your forms and answers are kept. |
Trust and legal
| Code | You see | Why and what to do |
|---|---|---|
| NOTICE_VERSION_STALE | "The privacy notice has changed. Reload the page and choose again." | For readers: reload the page and choose again. |
| TAKEDOWN_STATE | "This request can’t do that in its current state." | Reload the request to see its current state. |
| APPROVAL_LINK_INVALID | "This approval link is not valid any more. Ask the newsroom for a new one." | Ask the newsroom for a new approval link. |
Questions
Frequently asked questions
Is my site offline when uploads are paused?
No. Your site stays online. Only new uploads wait.
My message is not on this page. What do I do?
Copy the exact words and ask Nia in the help chat, or open Settings → Advanced → Problems. Other error pages are linked below.