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Kuphi: Trust & legal → Takedown requests

Open this page: admin.<your-site>/trust/takedown (replace <your-site> with your site address)

Ngaphambi kokuqala

• Open Ukwethenjwa nezomthetho → Izicelo zokususa.
• You need permission to handle compliance. Taking a story down uses your own publishing rights.

Izinyathelo

1. Open the request in the list. Check the Ukuphendula kufanele ngaphambi time.
2. Read Lokho abakushoyo, who the Ummangali is, and the Amakhasi akusayithi yakho it covers.
3. Look at the story or image. The number is in the address of the story or image in the admin.
4. Press Yabela to give it to someone, if it is not yours to handle.
5. Decide:
   • If the claim looks valid, press Fihla isithombe or Ehlisa indaba.
   • If you fixed it yourself, press Phawula ngokuthi kulungiswe ngokuhlela.
   • If it is not valid, press Nqaba and give the reason. The claimant is told.
6. Write the Isinqumo serekhodi. It is saved in the history and sent to the claimant where it applies.
7. Confirm.

Kuhle ukukwazi

• Fihla isithombe. The image disappears from every page of your site. Stories keep working. You can reinstate it later.
• Ehlisa indaba. The story goes offline through the normal workflow. You can reinstate it later.
• Ummangali uhoxile. Use this if the claimant tells you they no longer want it removed. The request is closed.
• Qopha isaziso sokuphikisa. Use this if the owner of the content disputes the claim. Write down what they said.
• Buyisela. The hidden image or the story comes back online. Give the reason.
• Statuses are Received, In review, Acted on, Rejected, Counter-notice, Reinstated and Withdrawn.
• The page tells you when a request is past its reply time.

Izinkinga ezijwayelekile

• "This step is not possible in the request's current state." Reload the page and check its status.
• No requests are listed. They arrive from the public request form, so there may be none.
• I took something down by mistake. Press Buyisela and give the reason.
• "Write something here first." The decision note is needed. Write what you decided and why.
• "Add a short reason (at least … characters)." Write a longer note. The person who asked may see it.
• "Enter the story number (digits only), or leave it empty." Type only the number of the story or image, like 1234. You find it in the story's web address.
• "Choose a team member." Pick the person in the list before you tap Yabela.

Imibuzo

Okuhlobene

• Izikhalazo
• Izicelo zobumfihlo
• Ilogi yomsebenzi
• Ilogi yokulungisa