Ngisisingatha kanjani isikhalazo esivela kumfundi?

Kuphi: Trust & legal → Complaints

Vula leli khasi: admin.<your-site>/trust/grievances (faka ikheli lesayithi lakho esikhundleni se-<your-site>)

Ngaphambi kokuqala

• Udinga imvume yokulawula izikhalazo. Abahleli bangabuka kuphela.
• Ikhasi lakho lesikhulu sezikhalazo selisebenza bukhoma. Uma zingekho izikhalazo, ikhasi likutshela ikheli lalo.

Izinyathelo

1. Vula i-Ukwethenjwa nezomthetho, bese uvula i-Izikhalazo (ikhasi lithi Izikhalazo).
2. Hlunga nge-Isimo kanye ne-Isigaba. Thinta eyodwa ukuze uvule i-Imininingwane yesikhalazo.
3. Funda i-Isikhalazo. Ama-chips abonisa isikhathi sokuvuma irisidi kanye nomnqamulajuqu wesinqumo.
4. Ukuze unqume, khetha i-Xazulula bese ubhala isinqumo. Sebenzisa isifanekiso sempendulo ukuze uqale. Thinta i-Thumela isinqumo. Ithunyelwa nge-email kumfakisikhalazo njengoba ibhaliwe ncamashi.
5. Ukuze wenqabe, khetha i-Nqaba bese wengeza i-Isizathu. Umfakisikhalazo uyithola nge-email.
6. Ukuze uyidlulisele phezulu, khetha i-Dlulisela phezulu. Umnqamulajuqu wezinsuku eziyi-15 uyaqhubeka nokubala.
7. Sebenzisa i-Faka inothi yethimba lakho.

Imininingwane yesikhulu. Thinta i-Imininingwane yesikhulu ukuze uhlele imininingwane yokuxhumana eboniswa ekhasini lakho lezikhalazo lomphakathi. Umnikazi kuphela ongayishintsha.

Kuhle ukukwazi

• Isikhalazo ngasinye sithola i-email ezenzekelayo yokuvuma ukusithola.
• Ikhasi libonisa ukuthi "Acknowledge within … h · decide within … days".
• Uma ulungise indaba, engeza inombolo yayo ku-Inombolo yendaba elungisiwe noma esusiwe, bese uthinta i-Vula indaba ukuze ufake ukulungisa.
• Shicilela umbiko wanyanga zonke kusuka kuthebhu ye-Umbiko wanyanga zonke (uhlaka).
• Ukuvula irekhodi kubhalwa kulogi yomsebenzi.

Izinkinga ezijwayelekile

• "This complaint is already decided. Reload to see its latest state."
• "The officer details are still loading. Try again in a moment."
• "Choose a team member." Khetha umuntu osolukhlwini ngaphambi kokuba unikeze isikhalazo.
• "Write something here first." Bhala isinqumo sakho. Umuntu ofake isikhalazo uyasithola.
• "Add a short reason (at least … characters)." Bhala isinqumo eside.
• "Enter the story number (digits only), or leave it empty." Thayipha inombolo yendaba kuphela, njengo-1234, noma ushiye ibhokisi lingenalutho.
• "Enter the officer’s name." Thayipha igama lesikhulu sakho sezikhalazo.
• "Enter the officer’s designation, e.g. Grievance Officer." Thayipha isikhundla saso somsebenzi.
• "Enter an email address like name@example.com." Hlola i-email yesikhulu ukuthi ayinamaphutha okubhala yini.
• "Enter the number with the country code, e.g. +919876543210." Qala inombolo yocingo ngo-+ kanye nekhodi yezwe, ngaphandle kwezikhala. Ungayishiya futhi ingenalutho.
• "Enter a whole number from … to …." Sebenzisa inombolo ephelele ebangeni elibonisiwe: amahora ayi-1 kuye kwangama-72 ukuvuma ukuthola, izinsuku eziyi-1 kuye kwezingama-30 ukunquma.

Imibuzo

Okuhlobene

• Izicelo zobumfihlo
• Ilogi yomsebenzi
• Ilogi yokwephulwa kwedatha