In this story
Where: Settings → Readers & money → Connections → Email & SMS
Open this page: admin.<your-site>/settings/connections/email (replace <your-site> with your site address)
Steps
- Open Settings → Readers & money → Connections → Email & SMS → Delivery log.
- Use Filter by status.
- Read the columns: Time, Message, To, Status.
- Find the status that explains the problem.
Good to know
- Statuses: Queued, Sent, Delivered, Bounced, Marked as spam, Failed, Not sent (blocked).
- If nothing has been sent, the tab says "Nothing sent yet."
Common problems
- Bounced. The address may not exist. See Blocked addresses.
- Failed. Check your provider on the Email tab.
Questions
Frequently asked questions
Why is a status Not sent (blocked)?
The address bounced or reported spam before, so your site stopped sending to it.
Are addresses shown in full?
No. Destinations are partly hidden.