本篇要点
找到您收到的消息
| 消息 | 处理方法 |
|---|---|
| “The email or password is wrong.” | 检查这两项。重试。 |
| “Too many sign-in attempts. Try again in a minute.” | 等待一分钟。 |
| “Enter the 6-digit code from your authenticator app.” | 打开您的身份验证器应用并输入当前验证码。 |
| “That code didn’t work. Check the time on your phone and try a new code.” | 请见下文。 |
| “This account is disabled. Ask the site owner for help.” | 请所有者为您重新启用账号。 |
| “This invite has expired. Ask the site owner for a new one.” | 请所有者发送新邀请。 |
| “This invite was cancelled. Ask the site owner for a new one.” | 同上。 |
| “This invite was already used. Sign in instead.” | 前往登录页面。 |
| “This newsroom uses company sign-in. Use the company sign-in button.” | 使用企业登录按钮。 |
| “Please sign in.” 或 “For your security, sign in again to do this.” | 重新登录。 |
| “The security token is missing or out of date. Reload the page and try again.” | 重新加载页面。 |
如果两步验证码无效
- 检查手机上的时间。开启自动设置日期和时间。
- 等待新验证码。验证码每 30 秒更新一次。使用最新生成的那一个。
- 重试。
如果手机丢失
使用恢复代码登录。每个恢复代码仅能使用一次。您在开启两步登录时保存了它们。如果您已用尽，屏幕会显示“No recovery codes left — make new ones now.”。所有者可以提供帮助。所有者通过 Keynate Console 进行恢复。请参见所有者恢复。
企业登录
如果您的网站使用企业登录，可能会显示以下消息：
- “Sign-in with your company account didn’t work. Start again.” 从头重试。
- “This sign-in link expired or was opened in another browser. Start again.” 在同一个浏览器中打开该链接。
- “This account’s email domain can’t sign in to this newsroom. Use your work account.”
- “You’re not on this newsroom’s team yet. Ask the site owner to invite you.”
- “Owners sign in with their password and two-step code.”
- “Your company sign-in service is not answering. Try again in a few minutes.”
请参见使用企业账号登录。
新团队成员
打开您 email 中的邀请链接。请参见接受团队邀请。邀请会过期。
所有者被锁定
设置和恢复链接来自您的 Keynate 仪表盘。如果链接显示“This setup link is not valid. Open a new one from your Keynate dashboard.”或“This setup link was already used. Sign in instead.”，请在 Keynate Console 中打开新链接。请参见打开后台管理。
常见问题
常见问题
我的网站要求两步登录吗？
可能有此要求。所有者会设置哪些角色必须使用它。您会看到“Your site requires two-step sign-in for your role. Please set it up by {date}.”。请参见设置两步登录。