In this story
Your payment gateway (set-up)
| Code | You see | Why and what to do |
|---|---|---|
| PAYMENT_CONNECTION_INVALID | "The gateway didn’t accept these keys. Check that the key id and secret are from the same mode." | Copy both keys from the same mode (test or live). |
| PAYMENT_CONNECTION_MISSING | "Payments aren’t set up on this site yet." | Connect a gateway. See Payments. |
| WEBHOOK_SECRET_REUSED | "Use a different webhook secret for test and live." | Make a separate secret for each mode. |
| LIVE_REQUIRES_POLICY_PAGES | "Publish your Terms, Refund and Contact pages before going live." | Publish those pages. |
| LIVE_NOT_ENABLED | "Live payments aren’t switched on for this site yet. Use test mode for now." | Finish the live set-up. |
| CONNECTION_IN_USE | "This connection still has refunds or disputes in progress. Remove it once they are finished." | Wait for them to finish. |
| GATEWAY_COMING_SOON | "This payment gateway is coming soon. Use Razorpay, Stripe or PayPal for now, or request it under Request a payment gateway." | Pick a supported gateway. |
| WEBHOOK_UNAUTHORIZED | "This callback couldn’t be verified." | Check the webhook secret on both sides. |
| DEV_FAKE_REFUSED | "This test-only option works only on a local development server." | Use a real test gateway. |
Reader checkout
| Code | You see | Why and what to do |
|---|---|---|
| GATEWAY_UNAVAILABLE | "The payment gateway didn’t answer. Nothing was charged or refunded. Try again in a minute." | Try again in a minute. |
| CHECKOUT_EXPIRED | "This checkout has expired. Start again." | Start a new checkout. |
| PURPOSE_UNKNOWN | "This can’t be bought here." | The item isn't for sale on this screen. |
| ITEM_UNAVAILABLE | "This item can’t be bought right now." | Try later. |
| PLAN_ARCHIVED | "This plan isn’t offered any more." | Choose another plan. |
| COUPON_INVALID | "This code has expired." (or used up, not valid for this plan, switched off, already used) | Remove the code or use another. |
| SUBSCRIPTION_EXISTS | "You already have this plan. Manage it in your account." | Open the account. |
| SUBSCRIPTIONS_UNSUPPORTED | "This payment gateway can’t take recurring payments." | Use a gateway that supports them. |
| GATEWAY_NOT_OFFERED | "This payment method isn’t offered here. Choose another one." | Choose another method. |
| SUBSCRIPTION_NOT_CANCELLABLE | "This subscription has ended already." | Nothing to cancel. |
| RESUME_NOT_POSSIBLE | "This subscription can’t be kept any more. Subscribe again after it ends." | Subscribe again later. |
| MOVED_TO_MODULE | "This moved to the Memberships module. Update the app or page you are using." | Update the page or app. |
| MEMBERSHIPS_NOT_OWNED | "Subscribers-only access needs the Memberships feature." | Add the feature. |
| ACCESS_SIGN_IN_REQUIRED | "Sign in to download this." | Sign in. |
| ACCESS_SUBSCRIPTION_REQUIRED | "Subscribe to download this." | Subscribe. |
Refunds
| Code | You see | Why and what to do |
|---|---|---|
| REFUND_EXCEEDS_PAID | "You can refund at most {amount}." | Enter a smaller amount. |
| REFUND_NOT_ALLOWED | "This order can’t be refunded from here." | Check the order's state, or contact your gateway. |
Your plan and paid features
| Code | You see | Why and what to do |
|---|---|---|
| FEATURE_NOT_OWNED | "{feature} is a paid feature. Add it to your plan to use it." | Add the feature in Keynate Console. See your plan on keynate.com. |
| FEATURE_DISABLED | "{feature} is switched off. Turn it on in Features." | Turn it on in Features. |
| FEATURE_NOT_TOGGLEABLE | A message saying that always-on and paid features cannot be switched off here | They can't be switched off. |
| FEATURE_LIMIT | "Your plan allows 1 live blog at a time. End one first." (the text names the limit) | Free one up, or upgrade. |
| SITE_READ_ONLY | "Your site is read-only until the subscription is renewed. Readers can still read it." | Renew in Keynate Console. See Renew your site. |
| PROVIDER_NOT_FOUND | "This data provider isn’t available on your site. Its module may not be on your plan." | Add the add-on. |
| PROVIDER_KEY_REJECTED | "The provider didn’t accept this key. Check it in your provider account and paste it again. Nothing was saved." | Paste a new key. |
| PROVIDER_LICENCE_ACK_REQUIRED | "Confirm the provider’s terms first: you are the licensee, and your provider plan must allow public display on your site and apps." | Tick the terms. |
| PROVIDER_KIND_MISMATCH | "This provider doesn’t supply this kind of data. Choose another provider." | Pick another provider. |
| PROVIDER_BUDGET_EXHAUSTED | "Your provider plan’s call limit is used up for now. Try again after it resets." | Wait for the reset. |
| PROVIDER_UNAVAILABLE | "The data provider isn’t answering right now. Try again in a few minutes." | Try later. |
| PROVIDER_FAKE_REFUSED | "Test data providers work only on a local development server." | Use a real provider. |
| SLOT_TAKEN | "Another watchlist already uses this key. Choose a different one." | Choose another key. |
Questions
Frequently asked questions
Does "SITE_READ_ONLY" delete anything?
No. Readers can still read your site. You can't edit until you renew.
Where is the renewal price?
On keynate.com, in Keynate Console. Prices and plans change, so this page doesn't list them.