In this story
Where: Trust & legal → Complaints
Open this page: admin.<your-site>/trust/grievances (replace <your-site> with your site address)
Before you start
- This feature is part of your site by default.
Steps
- Open Trust & legal, then Complaints. The page is called Grievances.
- Open a complaint.
- Acknowledge it, then record your decision.
Good to know
- Add the officer's name and contact to the Grievance officer page and publish it.
- You cannot switch this feature off. Built-in features do not have a switch in Features.
Questions
Frequently asked questions
Where is the public form?
Your site has a Grievance officer page. A draft is prepared for sites in India.
Do I have to follow these deadlines?
The screen follows the Indian IT Rules 2021. Check the rules for your own country.