In this story
Before you start
- Only the site owner (or a member who can manage the AI) sees the fix buttons.
- Editors see "Ask your site owner to fix this in Settings → Content & publishing → Your AI accounts." They can still tap Try again when the problem may pass by itself.
- AI costs are paid to your AI provider, not to Keynate.
Steps
- Read the card. It names the problem.
- Tap the button that matches it (see the list below).
- Tap Try again if the card does not send your question again by itself.
No credit. Your AI account has run out of money. Tap Add credit (it opens your provider's billing page in a new tab). Or tap Use free AI instead, or Change model.
Your provider refused this model for your account. The card says access, region or billing. Your key is fine and stays saved. Tap Pick another model, or Check billing on your provider. Do not replace the key.
Free AI is busy. The free models have a daily limit and are crowded. Tap Add credit on OpenRouter, or Try again after the countdown, or Change model.
Key refused or expired. Only when the provider refuses the key itself. Tap Fix my key. It opens that account's card in Settings → Content & publishing → Your AI accounts. For OpenRouter, tap Connect OpenRouter again. You can also tap Use free AI instead.
Rate limited or provider down. Too many requests, or the provider has a problem. Tap Try again. A countdown shows when you can. Or tap Use free AI instead or Change model.
This model can't change the site. Some models can chat but cannot make changes. Tap Pick a capable model. The list shows only models that can change your site.
Conversation too long. The chat is bigger than the model can read. Tap Start a new chat. It asks your last question again. For a design change, tap Start this change again.
Not connected. No AI is connected yet. Tap Connect free AI.
Good to know
- Use free AI instead shows only when the free AI is ready and is not the thing that failed.
- Nothing is changed on your site when an AI step fails.
- Tap Check my AI on a card to test your AI step by step. How do I check that my AI works?
- Tap Learn more on a card to open this page or your provider's key guide.
Common problems
- Credit added but it still fails. Come back to the chat and tap Try again. Some providers take a minute.
- Fix my key keeps failing. Make sure the key is new, has credit, and is pasted whole. See AI providers.
Questions
Frequently asked questions
Does Keynate sell AI credits?
No. You pay your AI provider directly. The free AI has daily limits.
Why do I only see "Ask your site owner"?
Only the owner, or a member who can manage the AI, can change AI settings. Ask the owner to open Settings → Content & publishing → Your AI accounts.
Is my key safe?
Yes. The key stays on your own server. Keynate staff cannot see it.