Как смотреть и вести читателей сайта?

Где: Readers & money → Readers

Open this page: admin.<your-site>/audience/readers (replace <your-site> with your site address)

Перед началом

• Reader accounts must be switched on. If the list is empty you see "No readers yet. Turn on sign-in in Settings → Readers & money → Connections → Readers & sign-in." and a Включить вход для читателей button.
• You need permission to view readers. Blocking needs permission to manage readers.

Инструкция

1. Open Читатели и доход, then Читатели.
2. Use Поиск читателей. Type a name, the start of an email, or a phone number that starts with +. Use Статус to narrow the list.
3. Tap a reader to open Данные читателя.
4. To see the email and phone, tap Показать контакты. Tap Скрыть контакты to hide them again.
5. To stop a reader, tap Блок, add a Причина, and confirm.
6. To let them back in, tap Разблокировать.

Полезно знать

• Opening a reader is written to the activity log, so only open the ones you need.
• Details include Способ входа, Регистрация, Был в сети, ID читателя and Доступные материалы.
• Access comes from payments and plans. It can’t be edited here.
• Blocking signs the reader out everywhere. What they paid for is not refunded. Your reason goes into the activity log, and only your team sees it.
• A reader who says they are under 18 gets no analytics, no personalised ads and no profiling.
• A reader who deleted their account is erased after a 7-day grace period, within 30 days at the latest.
• You cannot delete a reader for them. Handle their erasure request in Запросы данных.
• Проверяющий магазинов приложений: if you publish an app, Keynate makes one sign-in for the Google Play and App Store reviewers. It is hidden from the list. To see it, turn on Показать проверяющего магазинов in the Проверяющий магазинов приложений filter. It has a Проверяющий магазинов приложений badge.
• The store reviewer is not counted as a reader or member. Its comments always wait for your check, and it never gets emails.
• To turn the store reviewer sign-in off, open Настройки → Сайт и бренд → Приложение. To get a new code, open Apps on keynate.com.

Частые проблемы

• "Nothing matches your search." Try the start of the email, or a phone number with +.
• I do not see Block. You need permission to manage readers.
• "Write something here first." Blocking or unblocking a reader needs a reason. Write why.
• "Add a short reason (at least … characters)." Write a longer reason, so your team knows later why it happened.

Вопросы

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