Как ответить на запрос читателя о данных или их удалении?

Где: Trust & legal → Privacy requests

Open this page: admin.<your-site>/trust/privacy (replace <your-site> with your site address)

Перед началом

You need permission to view privacy requests. Acting on them needs permission to manage privacy.

Инструкция

1. Open Доверие и правила, then Запросы данных.
2. Filter by Статус and Тип. Tap a request to open Детали запроса.
3. Check Личность подтверждена. The requester gets a link and code to confirm it’s them. The deadline starts when they do. Unconfirmed requests close after 72 hours.
4. Tap Начать when you begin. The requester is told you are working on it.
5. Finish the request with the main action for its type. For a data export, "Prepare data export" collects the reader’s data from every part of the site and emails a one-time download link. The link works once and expires after 72 hours.
6. To say no, tap Отклонить and add a Причина. The requester gets it by email.
7. To get more time, tap Продлить срок and set Дополнительно дней (1 to 60). You can extend once.
8. Use Добавить заметку for your team.

Полезно знать

• To see the requester's email or phone tap Показать контакты. Opening a record is written to the activity log.
• A reader who asks to delete their data is deleted for good. Confirm "I understand this deletes the reader’s data and can’t be undone."
• When a request is overdue the page warns you: "# request is overdue."
• Keynate gives tools. Check the rules that apply to you.

Частые проблемы

• "This request is already closed. Reload to see its latest state."
• "Tick the box to confirm." A delete request asks you to tick the box first, because the reader's data is removed for good.
• "Enter a whole number from … to …." When you extend the deadline, type a whole number of days in the range shown (1 to 60).
• "Write something here first." The reason is needed. Write why you reject or extend the request.
• "Add a short reason (at least … characters)." Write a longer reason. The reader may see it.

Вопросы

Похожие темы

• Журнал действий
• Журнал утечек
• Читатели