In this story
Where: Stories → Help insights (Was this helpful? section)
Open this page: admin.<your-site>/niche/help/insights#was-this-helpful (replace <your-site> with your site address). In the menu it sits under More.
What readers do
- A reader opens an article and answers Was this helpful? with Yes or No.
- They can pick a reason: Out of date, Unclear, Didn't work or Other.
- They can add a short note. Notes need a quick human check to keep spam out.
Readers do not need to sign in.
Steps: see the scores
- Open Stories and choose Help insights.
- Choose the Period. The choices are in days.
- Read Was this helpful?. It shows the total, such as "12 yes, 3 no (80% helpful)".
- Use Sort to order the articles by Needs attention, Most votes or Most helpful.
- Open an article's reasons and notes to see what to fix.
Good to know
- Needs attention. An article is flagged when fewer than 60% of at least 20 votes say it helped.
- One vote a day. A reader's browser can vote once per article each day. This stops repeat votes.
- Privacy. Votes are counted per article and per day. Keynate keeps no personal data for the votes. The page says: "Counted per day only; no personal data."
- Notes are kept for 180 days.
- Spam protection. Notes use a "human check". If it fails, the reader sees: "We couldn’t check that you’re human. Try again."
Questions
Frequently asked questions
Can I turn off the notes and keep Yes and No?
This guide cannot confirm a setting for that.
Do votes change my search ranking?
No promise is made about that. The scores are for you, to improve your articles.