How do I run an incident room?

Yes. Use Mention colleagues (with @). They get a notice with the incident name.

Published 21 October 2026 at 2:07 am IST · Updated 29 October 2026 at 7:03 pm IST · 2 min read

In this story

Where: Newsroom → Incident room → An incident

Open this page: admin.<your-site>/newsroom/incidents (replace <your-site> with your site address). Then open the one you want.

Steps

Open the incident. Its status is Open, Monitoring or Closed.
Under Linked items tap Link something to add stories, live blogs, alerts, assignments and pitches. Linking does not change them.
Under Timeline choose the kind of entry: Update, Decision, Note or Status. Type it.
Use Mention colleagues (with @) so they get a notice with the incident name. Tap Post to timeline.
Use Move to monitoring and Back to open as the event changes.
Tap Close incident, write the Close-out summary, and confirm.

A closed incident takes no updates. Tap Reopen to go back to monitoring. The summary stays.
If you can not read a linked item you see "Item #id (you can’t read it)".

Is anything deleted when I close it?

No. Closing keeps everything for later.

Can I mention a teammate?

Yes. Use Mention colleagues (with @). They get a notice with the incident name.

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