Yadda ake gina jagorar warware matsala mataki-mataki

Kafin ka fara

• Kuna buƙatar izinin sarrafa cibiyar taimako.
• Fara rubuta maƙalolin mafita tukunna. Matakin mafita na iya haɗa link zuwa ɗaya daga ciki.
• Ana rubuta rassan tambayoyin a cikin akwati na musamman, a matsayin rubutun JSON. Ku natsu ku kwafafi misalin da ke ƙasa.

Matakai

1. Buɗe Labarai sannan ku zaɓi Masu magance matsala. Wannan zai buɗe jerin jagororin warware matsala.
2. Zaɓi Sabo.
3. Cika Take. Na zaɓi: Taƙaitaccen bayani da Dandamali, misali na'urar ko manhajar da matsalar ta shafa.
4. A cikin akwatin filin tree, rubuta rassan tambayoyinku. An yi masa alama da "advanced". Yi amfani da misalin da ke ƙasa.
5. Idan akwatin ya nuna "That is not valid JSON, so it was not applied.", duba ko an manta waƙafi ko alamar ƙaulin zance.
6. Sanya shigarwar a sashin hub da ya dace, sannan ku wallafa.

Tsarin rassan tambayoyi

Rassan tambayoyi suna da start da kuma jerin nodes. Akwai nau'ikan nod guda uku:

• Tambaya yana da text da kuma answers guda 2 zuwa 8. Kowace amsa tana da label da next da ke kiran wani nod ɗin daban.
• Gyara yana da text. Hakanan yana iya samun articleId, lambar ɗaya daga cikin maƙalolinku da kuka wallafa, ko https url.
• Tuntuɓa yana ƙare tafiyar a sashinku na "Har yanzu kuna buƙatar taimako?".

{
  "start": "q1",
  "nodes": [
    { "id": "q1", "kind": "QUESTION", "text": "Do you remember your password?",
      "answers": [ { "label": "Yes", "next": "q2" }, { "label": "No", "next": "f-reset" } ] },
    { "id": "q2", "kind": "QUESTION", "text": "Is two-step sign-in on?",
      "answers": [ { "label": "Yes", "next": "f-code" }, { "label": "No", "next": "c1" } ] },
    { "id": "f-reset", "kind": "FIX", "text": "Reset your password from the sign-in page.", "articleId": 1007 },
    { "id": "f-code", "kind": "FIX", "text": "Check your phone's clock and use a backup code." },
    { "id": "c1", "kind": "CONTACT", "text": "We can help you personally." }
  ]
}

Dokokin da shafin yake dubawa lokacin da kuka ajiye

• nod 1 zuwa 50.
• Idan nod yana amfani da ƙananan haruffa, lambobi da ɗigon tsakiya, har zuwa haruffa 40, yana farawa da harafi ko lamba. Ana amfani da kowane id sau ɗaya kawai.
• Tambaya tana da amsoshi 2 zuwa 8, kuma kowace amsa tana nuna wani nod da ke akwai.
• Ana iya samun damar shiga kowane nod daga start.
• Tsarin ba zai iya yin lilo yana komawa baya ba. Idan wata amsa ta koma kan tambayar baya, za ku ga: "This troubleshooter loops back to an earlier step. Every path must end with a fix or contact step."
• Tsarin rassan tambayoyin na iya kaiwa girman 32 KB.

Abin lura

• Kowane jagorar warware matsala da aka wallafa yana da shafinsa na musamman a shafinku na gizo.
• Fahimtar bayanai. Fahimtar bayanan taimako yana nuna Inda masu magance matsala suka tsaya, domin ku ga mafitan da masu karatu ke samu.
• Mafita mai articleId tana haɗa link zuwa maƙalar ne kawai idan maƙalar na kan yanar gizo a wallafe.

Matsalolin da aka saba gani

• "This troubleshooter loops back to an earlier step." Wata amsa tana nuna baya. Sauya next ɗinta zuwa nod na mafita ko na tuntuɓa.
• Kuskuren ajiye bayanai game da tsarin. Kuskuren yana ambaton fields.tree. Wani nod yana rasa wani sashi, kamar text ko ingantaccen next. Kwatanta da misalin da aka bayar.

Tambayoyi

Abubuwan da ke da alaƙa

• Rukunin taimako
• Hanyoyin tuntuɓa
• Bincike da bayanan bincike
• Shafin taimako da bayanan kaya