How do I add a "Still need help?" panel with my email, phone and chat link?

Where: Stories → Hubs & topics

Open this page: admin.<your-site>/niche/help/hubs (replace <your-site> with your site address). In the menu it sits under More.

Before you start

• You need a help hub. The panel is set per hub.
• For the contact form, you need the Lead forms feature. See Features.

Steps

1. Open Stories and choose Hubs & topics.
2. Open the hub, or choose New hub.
3. Find the Still need help? panel part.
4. Fill in what you offer:
   • Support e-mail
   • Phone and Phone hours
   • Contact form: shown only while Lead forms is on. It opens the contact page.
   • Your chat page (https) and Your contact page (https)
   • Short note
5. Choose Save.

Good to know

• Links only. The panel does not include a chat window. The screen says: "Links only. An embedded chat widget is a separate paid feature (coming later)."
• https only. The chat and contact page addresses must start with https://.
• Troubleshooters end here. A CONTACT step in a troubleshooter leads to this panel.
• See what readers choose. In Help insights, Contact panel clicks counts clicks per channel: E-mail, Form, Phone, Chat and Contact page.
• Counts are per day. No personal data is stored.

Common problems

• The contact form isn't in my panel. It shows only while Lead forms is on.
• My chat link is refused. It must start with https://.

Questions

Related

• Help hubs
• Search suggestions and insights
• Troubleshooters
• Help centre and product docs