Nesta matéria
Onde: Stories → Hubs & topics
Open this page: admin.<your-site>/niche/help/hubs (replace <your-site> with your site address). In the menu it sits under Mais.
Antes de começar
- You need a help hub. The panel is set per hub.
- For the contact form, you need the Lead forms feature. See Recursos.
Passo a passo
- Open Matérias and choose Centrais e tópicos.
- Open the hub, or choose Nova central.
- Find the Painel "Ainda precisa de ajuda?" part.
- Fill in what you offer:
- E-mail de suporte
- Telefone and Horário de atendimento por telefone
- Formulário de contato: shown only while Lead forms is on. It opens the contact page.
- Página do seu chat (https) and Página de contato (https)
- Aviso breve
- Choose Salvar.
Importante saber
- Links only. The panel does not include a chat window. The screen says: "Links only. An embedded chat widget is a separate paid feature (coming later)."
- https only. The chat and contact page addresses must start with https://.
- Troubleshooters end here. A CONTACT step in a troubleshooter leads to this panel.
- See what readers choose. In Métricas da ajuda, Cliques no painel de contato counts clicks per channel: E-mail, Form, Phone, Chat and Contact page.
- Counts are per day. No personal data is stored.
Problemas comuns
- The contact form isn't in my panel. It shows only while Lead forms is on.
- My chat link is refused. It must start with https://.
Dúvidas frequentes
Perguntas frequentes
Can I have a different panel for each product?
Yes. The panel belongs to the hub, so each hub has its own.